Shanniqua Rayside

• monitoring aircraft arrivals and departures and amending turnaround schedules if there are delays
• check all first flights of the day ,making sure security sweep are in the systems
• communicate with tower and ground coordinators making sure all flights are covered in a timely and safe manner
• communicate with operation managers and station managers concerning flights within the world port
• Being responsible for coverage of the entire airport concerning cleaning all live inbounds

Ground Coordinator (GC) is the liaison between the tower dispatcher and Cabin Lead Agents (CLA) • GC's main function is to assist the tower in monitoring all flight tasks • Monitor flight view and note status of (arriving, departing & drag-up) planes • Monitor Resource View to see current team assignments • Monitor swipe accuracy of confirmation, task delays and completion of assignments • Monitor start/finish times for teams on assigned flights, alerting the (CLA) when boarding time is near • Monitor flights that are in the basement or uncovered to assist and/or remind tower dispatchers to assign flights • Coordinate with tower dispatcher to assign transition flights at least 90 minutes prior to shift transition (morning GC’s) • Document and investigate primary/secondary delays in real time • Monitor delays to mitigate in real time • Anything after the puck is assigned/confirmed is on the ground to cover • Use tug board to identify the tower agent on duty • Confirm first flights with assigned tower agent • Coordinate with tower to assign flights as operation calls and next assignments by obtaining a copy of my first flights, assigned agents to check completion of those flights, and if needed assigned agents to complete. The reminder of my shift, I monitor the boards, such as HUB VIEW, RESOURSE VIEW, DELAY BOARD, THUG BOARD, GROUND CONTROL, occasionally communicating with tower team, in order to keep teams on track and avoid delays and D40’s in a safe and timely manner.

• Attended daily briefings with supervisors to discuss issues with security screening processes.

• . CABIN EXPERIENCE AGENT, DELTA As a Cabin Experience Agent, I work with an innovative team whose common goal is to ensure that all aircraft interiors meet the Delta Care Standard SM level of cleanliness for each flight to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cabin Experience Agent, you play a key part in keeping our brand strong by, maintaining professionalism, and exhibiting a positive attitude inside and outside of work
• Documented completed work with logs of hours, supply use and notable incidents or findings.

• Helped customers complete purchases, locate items, and join reward programs.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Driving awareness of current promotions by providing Front End associates with promotion locations so they can effectively direct customers , communicating store and Home Depot objectives to associates
• Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates
• Setting clear performance expectations as well as providing on the job feedback
• Providing outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operations
• Handling customer complaints in a professional manner
• Providing a safe working and shopping environment by following all safety policies & standards
• Completing specified safety training, immediately correcting hazards ; unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers

• Verify all transportation/content documentations & vehicle seals
• Conduct search: mobile containers/storage units and vehicles
• Screens visitors, couriers and contractors prior to entering building.
• Conduct search: food & beverage carts prior to loading for delivery.
• Document security related inquiries from tenants, employees and the general public.
• Takes reports of criminal or other suspicious activities dealing with Company’s property, personnel or operations.
• Advises management team of any emergency or security incident for appropriate resolution.
• Utilizes CCTV system to monitor various critical areas of the property and surrounding facilities and take appropriate action on observation of criminal or other suspicious activities.
• Handles all building emergency alarms (i.e., fire, elevator entrapment, intercom and so forth).
• Inventory keys, radios and other equipment and issue keys to the contractor.
• Performs any other security related assignment as needed.

• Handel payments
• Adjust the account
• Answering phones professionally and responding to customer inquiries
• Identifying, escalating Priority issues, and reporting to the high- level management
• Routing inbound calls to the appropriate resources
• Completing call notes and call reports as necessary and updating them.

• Maintain vending machine update
• Cheerful and friendly personality regardless of frustrating situations or long work hours
• Able to listen attentively in chaotic situations and retain information
• Superior oral and written communication skills
• Excellent memory
• Detail-oriented and organized
• Passionate about high quality and proper presentation
• Stamina to handle long, buddy periods of work
• Superior problem- solving and critical thinking skills
• Excellent at multitasking and staying focused while maintaining high standards of cleanliness
• Exceptional at working as part of a team.

• Maintains a warm, welcoming, “Corner Bar “
• Engages with guests by making drinks in front of the guest using working flair
• Keeps a clean, organized bar area
• Follows all relevant brand standards for service
• Must be able to hear well amongst loud background noise
• Must be able to frequently lift 30 lb.

• To ensure the foyer is clean
• All bathrooms are sensitized and clean for guests
• Help serve guests if needed with food running and serving drinks
• Prepare silverware and remove glasses from the tables.

• Welcome and seat guest
• Take to-go orders and answer Phones calls
• Inform guests about our daily promotions