Shannon McClendon

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
• Completed the hiring, interview, and termination processes for team members when necessary.

• Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
• Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
• Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing for ingredients.
• Evaluated employee performance fairly using established metrics, leading to higher job satisfaction among team members.
• Implemented quality control measures, resulting in fewer customer complaints and product returns.
• Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
• Reviewed financial reports regularly to identify areas for cost savings or revenue growth opportunities within the bakery and deli departments.
• Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
• Streamlined order fulfillment processes, leading to faster turnaround times for custom cake orders.
• Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
• Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
• Accurately and efficiently complete a monthly cost inventory within my food departments.
• Became certified in Food Safety in order to lead my teams knowledgeably and accurately while providing quality products to customers.
• Trained and supervised new employees on bakery and deli operations and procedures.
• Created appealing displays to showcase products in bakery.
• Resolved customer concerns with positive approach and constructive strategies.
• Coordinated food deliveries to guarantee timely arrival of supplies.
• Followed food safety standards when handling ingredients.

• Facilitated the teaching and training of newly hired department managers and salaried members of management within the company.
• Created an environment conducive to learning so that training was retained later on.
• Combined in-class and hands-on training within the store to provide the best possible learning situations for various attendees.
• Continued learning on my part to deliver the most accurate information to students.
• Worked within the store building to maintain those in-store relationships to help facilitate hands-on training later on.
• Coordinated with the store to ensure that downtime was handled appropriately and resources were being allocated where necessary when classes weren't in session.
• Efficient in different delivery methods of training when facilitating classes. (i.e. slideshows, pamphlets, videos, white boards, flipcharts, etc.)

• Monitored food quality closely throughout preparation stages from receiving shipments to production to presentation at the counter or display case.
• Delivered front-end support to staff during rush periods.
• Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
• Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
• Conducted regular equipment maintenance checks, ensuring safe operation of slicers, scales, refrigeration units, and other tools within the department.
• Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.
• Purchased products for deli department according to store product guidelines.
• Streamlined deli operations for increased efficiency, implementing inventory management systems and staff scheduling practices.
• Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
• Led weekly meetings with deli team members to review performance metrics, set goals for improvement areas identified in data analysis reports.
• Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
• Trained new employees on proper food handling techniques, safety procedures, and exceptional customer service standards.
• Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
• Controlled inventory costs by carefully managing portion control and reducing waste.

• Designed specialty cakes for weddings, birthdays, and graduations.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Kept work area safe and sanitized by washing utensils, tools, and countertops.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
• Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
• Managed material inventory and ordered new materials when needed.
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
• Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
• Precisely arranged display cases throughout workday to highlight finished products.

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Provided product price information to customers.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Utilized customer feedback to improve product offerings.
• Stocked merchandise, clearly labeling items, and arranged according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Wrapped, boxed and weighed deli department products.

• Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
• Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
• Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Assessed patient conditions, maintaining calm demeanor in urgent situations.
• Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
• Maintained up-to-date knowledge of protocols, procedures and medical advances.
• Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
• Utilized ambulances and other vehicles to transport patients to medical facilities.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Responded to emergency medical calls, providing basic life support services in accordance with protocols.
• Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
• Dressed and cleaned wounds, administered medications and performed other duties as needed.
• Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.
• Performed life-saving procedures such as CPR or defibrillation when necessary to stabilize patients before transport to hospitals for further treatment.
• Demonstrated commitment to ethical conduct by consistently upholding the values and professional standards outlined in the National Association of Emergency Medical Technicians Code of Ethics.

• Greeted customers entering the store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds, and resolving transaction issues.
• Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.

Spent summers here at Camp Cahinnio during '07, '08, '09, '10, '11, '12, and '13

During my Counselor summers, I oversaw the care of girls 24/7 during daily activities, meals, rest periods, overnights, and during check-in and check-out times. I facilitated the learning of various skills and taught crafts, archery, and basic survival skills.

During my Kitchen Staff summers, I prepared meals for the camp attendees and staff every day, maintained a clean environment, ensured trucks showed up when necessary, and that those trucks were unloaded and placed into temperature-safe zones within the appropriate time frames.

During my Nurse summers, I oversaw the healthcare needs of everyone on camp property. I ensured that meds were dropped off by parents and then handed out appropriately to the girls when called for, made regular health calls to various parts of camp when necessary, and educated girls on basic first aid.

During my Lifeguard and WSI summers, I taught Red Cross Swim Lessons to girls of all ages at the camp pool, oversaw the safety of girls and staff when attending pool time, remained certified in lifeguarding and CPR, and taught water activities such as canoeing, kayaking, and various water sports.