Shannon Workman
Mountainburg,AR
Summary
Personable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
30
30
years of professional experience
Work History
Office Administrator
Workman Heating, Air, & Small Appliance Repair, LLC
Mountainburg, AR
06.2021 - 03.2024
- Assisted in managing office supplies inventory and organization.
- Supported scheduling and coordination of meetings and appointments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Office Administrator
JIN Enterprises, Inc Dba Candy Craze
Fort Smith, AR
04.1994 - 05.2021
- Maintained accurate filing systems for documents and records.
- Facilitated communication between departments through effective correspondence.
- Organized office layout to enhance efficiency and accessibility.
- Prepared reports and presentations using various software tools.
- Assisted in onboarding new employees by providing necessary documentation and training resources.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in creation of performance reports, providing insights that informed management decisions.
- Oversaw inventory management, ensuring office supplies were adequately stocked without over ordering.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 75 - 100 employees.
Education
Associate of Science - Accounting
University of Phoenix
Tempe, AZSkills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- Verbal communication
- Bookkeeping
- Payroll
- Inventory management
- Payroll and accounts payable and receivable
- Attention to detail
- Problem-solving abilities
Timeline
Office Administrator
Workman Heating, Air, & Small Appliance Repair, LLC
06.2021 - 03.2024
Office Administrator
JIN Enterprises, Inc Dba Candy Craze
04.1994 - 05.2021
Associate of Science - Accounting
University of Phoenix