Shantrice Bailey
North Little Rock
Summary
Dedicated customer service and hospitality professional with extensive experience in fast-paced retail, healthcare, and service environments. Proven ability to deliver exceptional service, resolve customer concerns with professionalism, and uphold high standards of cleanliness and efficiency. Skilled in de-escalating conflicts, maintaining accurate records, and supporting team goals through positive communication and collaboration. Committed to enhancing customer satisfaction and ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Housekeeping
Arkansas Children's Hospital
08.2024 - Current
- Performed daily cleaning and disinfecting of patient rooms, restrooms, and common areas to uphold hospital hygiene standards.
- Complied with OSHA regulations and hospital-specific safety protocols to prevent cross-contamination and maintain a safe working environment.
- Communicated effectively with medical staff to coordinate room cleanings and maintain a sterile environment for patient care.
- Followed strict protocols for handling biohazardous materials, ensuring proper disposal and sanitation practices.
- Being aware of patient privacy and maintaining confidentiality while working in sensitive areas like patient rooms or intensive care units.
Customer Service Cashier
Walmart
12.2017 - 09.2020
- Handled cash, credit, debit, and electronic payments with precision, maintaining balanced cash drawers and adhering to proper cash-handling procedures.
- Welcomed customers, efficiently processed transactions, and ensured a positive shopping experience by addressing inquiries and offering assistance.
- Addressed customer complaints and concerns in a courteous and timely manner, escalating complex issues to management when required.
- Monitored checkout areas for potential security risks, adhered to loss prevention protocols, and promptly reported any suspicious activity.
- Worked effectively with front-end staff to manage customer flow and support team operations, ensuring efficient service during peak hours.
- Ensured the checkout area remained clean, organized, and fully stocked with necessary supplies to support smooth operations.
Customer Service Representative
TTEC
06.2016 - 12.2017
- Served as the first point of contact for customer complaints and queries, accurately assessing situations and swiftly directing them to appropriate channels for prompt resolution, enhancing customer satisfaction.
- Utilized active listening and empathy to calmly address and resolve challenging customer situations, maintaining a professional and friendly demeanor to diffuse tension and ensure a positive outcome.
- Adhered to strict quality control policies and procedures during all customer interactions, ensuring service consistency, accuracy, and alignment with organizational standards.
Customer Service Associate
FIS Global
08.2014 - 06.2016
- Delivered prompt, courteous, and knowledgeable assistance to address routine inquiries and resolve service complaints, ensuring a seamless customer experience.
- Established positive customer relationships by actively listening, offering personalized solutions, and maintaining a friendly and professional demeanor in all interactions, contributing to improved customer satisfaction and loyalty.
- Thoroughly documented customer interactions, including requests, concerns, and resolutions, to ensure proper follow-up, track recurring issues, and support continuous service improvement.
Education
Critical Medical Assistant -
AECC Career School
Little Rock, AR04-2025
Dental Assistance -
Eastern College of Health Vocations
Little Rock, AR09.2019
High School Diploma -
J.A. Fair High School
Little Rock, AR05.2014
Skills
- Medical Terminology Proficiency
- Environmental Services
- Bedside Patient Care
- Patient Interaction and Support
- Handling of Personal Protective Equipment (PPE)
- Compliance with Health and Safety Standards
- Patient Coordination
- Infection Control and Prevention
- Emergency Response Support
- Electronic Medical Records (EMR) Management
- Inventory Management
Timeline
Housekeeping
Arkansas Children's Hospital
08.2024 - Current
Customer Service Cashier
Walmart
12.2017 - 09.2020
Customer Service Representative
TTEC
06.2016 - 12.2017
Customer Service Associate
FIS Global
08.2014 - 06.2016
Dental Assistance -
Eastern College of Health Vocations
Critical Medical Assistant -
AECC Career School
High School Diploma -
J.A. Fair High School
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