Shanyce Templeton
Springdale
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent & team decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Chief Operating Officer
Interhealth, LLC.
10.2009 - 02.2023
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
Office Manager
PRN Medical Staffing
01.2005 - 10.2009
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
Skills
- Customer Inquiries
- Strategic Consulting
- Finance and Accounting Oversight
- Crisis Communications
- Budget Controls
- Overseeing Personnel
- Filing Systems
- Effective Customer Service
- Shift Coverage
- Business Policies and Procedures
- Directing Team Members
- Business Management
- Manage Operations
Timeline
Chief Operating Officer
Interhealth, LLC.
10.2009 - 02.2023
Office Manager
PRN Medical Staffing
01.2005 - 10.2009
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