Sharay Wilson
Jonesboro
Summary
Dedicated Personal Care Assistant with hands-on experience delivering daily living and personal care services in home settings. Skilled in monitoring patient conditions and adapting to diverse needs. Strong interpersonal skills foster rapport with patients, families, and staff while ensuring confidentiality. Committed to providing compassionate care that enhances patient well-being.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
PCA Personal Care Assistant
Gifted Hands and Caring Hearts
Jonesboro
09.2023 - Current
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported any changes to the nursing staff.
- Maintained a clean and safe environment for clients at all times.
- Monitored and addressed needs for children and adults, ensuring mental health, occupational, physical, and dietary health precautions were met to maintain stability during care.
Business Manager
Body Essentials by Renia
Jonesboro
05.2020 - Current
- Created and marketed homemade essentials, including bath bombs and scrubs, to engage local customers and drive sales.
- Managed inventory levels and coordinated supply chain processes.
- Managed inventory levels and coordinated supply chain processes to ensure product availability and minimize stockouts.
- Developed staff schedules to enhance workforce efficiency and ensure adequate coverage during peak hours.
DSP/Caregiver
Network of Community Options, Inc.
Jonesboro
08.2024 - 07.2025
- Administered medications and documented daily reports, supporting individuals with diverse intellectual disabilities, including Down syndrome and autism, and mental health conditions.
- Supported individuals in daily living activities and personal care to enhance quality of life and independence.
- Fostered a supportive environment to encourage independence and social skills.
- Coordinated with healthcare professionals to develop and implement tailored care plans.
Special Education Classroom Aide
Miracle Kids Success Academy
Jonesboro
03.2023 - 09.2023
- Monitored and addressed the child's mental, occupational, physical, and dietary health to ensure stability during care away from home.
- Assisted teachers in implementing individualized education plans, enhancing learning experiences for diverse learners.
- Supported students during classroom activities and transitions, fostering a positive and engaging learning environment.
- Monitored and addressed the child's mental health, occupational, physical, and dietary health precautions to maintain stability during care away from home.
Substitute teacher/ bus monitor
Jonesboro public schools
Jonesboro
02.2021 - 02.2023
- Supervised and engaged students from first to 6th grade, reinforcing basic learning skills during teacher absences.
- Managed classroom behavior to create a positive learning environment.
- Managed classroom behavior to foster a positive and productive learning environment.
- Collaborated with teachers to implement lesson plans and achieve instructional goals.
Dietary aide/ Nightshift Closer/Supervisor
Encompass Health Rehabilitation Services
Jonesboro
02.2020 - 01.2021
- Received and recorded pre-consulted dietary meal sheets for patients and prepared meals.
- Prepared and served meals to patients in accordance with dietary guidelines, ensuring nutritional needs were met.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted with food inventory management and restocked supplies to maintain adequate kitchen operations.
Customer Service Representative/Call Center
TTEC/CVS pharmacy
Jonesboro
11.2019 - 02.2020
- Answered and received calls for customer service, resolving prescription disputes through effective communication.
- Assisted customers with inquiries about prescriptions and health products, providing accurate information to enhance their understanding.
- Processed prescription orders using pharmacy management software, ensuring timely and accurate fulfillment.
- Educated patients on medication usage and potential side effects.
Cashier/Customer Service/Food Service/preperation
Sodexo
Jonesboro
09.2018 - 11.2019
- Processed customer transactions accurately and efficiently at high-volume service locations.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted customers with product inquiries, providing exceptional service and support.
- Delivered customer service by greeting and serving food while utilizing food preparation skills.
Customer Service Representative/Call Center/Team Lead
Target Tech Mobile | Target/ Marketsource
02.2016 - 12.2018
- Receiving and answering phone calls from customers. Setting up new cellular services deactivating services. Setting up new internet services and DirecTV services. Selling and promoting new phones from different cellular services, such as: Sprint, AT&T, Verizon, and T-Mobile.
Dietary Aide/Cook/cashier
GREAT RIVER MEDICAL CENTER
Blytheville
12.2013 - 12.2016
- Receiving and recording pre-consulted dietary meal sheets for patients/ cooking and preparing meals. Running and collecting meal trays to units for in patient services./ running cashier and counting down drawer after every meal shift.
- Assisted in menu planning to accommodate special dietary needs and restrictions.
- Maintained cleanliness of dining areas and kitchen equipment to ensure safety standards.
- Maintained cleanliness of dining areas and kitchen equipment, ensuring adherence to safety standards for food service.
Laundry/Housekeeping
Gosnell Healthcare
Gosnell
01.2005 - 12.2005
- Mastered sanitation and maintenance procedures to ensure high standards in cleanliness.
- Proposed innovative ideas that led to improved team performance and enhanced service outcomes.
- Collaborated with diverse coworkers to meet goals and resolve product and service-related issues.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Applied Science - Business Administration And Management
Strayer University
Memphis, TN 09.2021 - 05.2026
GED -
Blytheville High School
Blytheville, ARSkills
- Mac OS
- Patient advocacy
- Business development
- Industrial mixers
- Workspace organization
- Outbound sales
- Sales
- Team development
- Recruiting
- OSHA
- Patient communication
- Writing skills
- Outbound calling
- Customer support
- Typing
- Computer operation
- Productivity software
- Patient records management
- CRM
- Objection handling
- Closing sales
- Client support
- Elderly care
- Cold Calling
- Product demos
- Front desk
- Scanning
- Nutrition awareness
- Sales negotiation
- Client phone interaction
- Record keeping
- B2B Sales
- Grammar
- Direct sales
- Word processing
- Medical billing
- Scripting
- Computer Networking
- Care plan development
- Nutrition management
- Processing cash transactions
- Senior care
- Phone call management
- Marketing
- Personal care techniques
- Mobility assistance
- Cooking
- Telephony
- Call center management
- Patient interaction
- Technical Proficiency
- Multi-line phone systems
- Windows
- Key Performance Indicators
- Bathing assistance
- Greeting customers
- Long term care
- Phone communication
- Management
- IT
- Hotel experience
- Medical office experience
- Interviewing
- Meal planning
- Patient education
- Phone answering
- Live chat
- Presentation Skills
- Customer training
- Laundry
- Conflict management
- CRM Software
- Supervising experience
- Operating systems
- Phone etiquette
- Appointment scheduling
- Financial transaction processing
- Dietary Aide Experience
- Cold outreach networking
- Home health
- Social work
- Contracts
- Call Center
- Retail management
- Basic math
- Insurance verification
- Analysis skills
- PCI
- Microsoft Excel
- Sanitation practices
- Microsoft Outlook
- Attention to detail
- Teamwork
- HIPAA
- Research
- Communication skills
- Employee evaluation
- Sales Management
- Food Preparation
- Business administration
- Cash handling
- Clerical experience
- Caregiving
- Mobile devices
- Help desk
- Patient assistance
- Computer literacy
- Office experience
- Special Education
- Upselling
- Organizational skills
- Medication management
- Microsoft Office
- Companionship support
- Relationship building
- Health safety
- Photocopying
- Computer skills
- Team leadership
- Administrative experience
- Account Management
- Customer service
- Salesforce
- Dressing assistance
- Time management
- Sales calling
- IOS
- Store management
- Leadership
- Kitchen Experience
- Negotiation
Certification
- PCA/Private Care Assistant, Certified to work as an in home or facilitated caregiver for children and adults.
- Direct Service Provider (DSP), 06/24, Present, The ability to service and support people with intellectual disabilities.
- Driver's License, Non-CDL Class C
- Special Education Certification
- Certified Medication Technician
- Certified School Nurse
- CompTIA A+
- CompTIA Network+
- Certified Nurse Practitioner
- State Tested Nursing Assistant
- CNA
- Certified Home Health Aide
- CPR Certification
- First Aid Certification
- Property & Casualty License
- ServSafe
Additional Information
Authorized to work in the US for any employer, DSP/Direct Service Provider
Personal Information
Willing To Relocate: Anywhere
Timeline
DSP/Caregiver
Network of Community Options, Inc.
08.2024 - 07.2025
PCA Personal Care Assistant
Gifted Hands and Caring Hearts
09.2023 - Current
Special Education Classroom Aide
Miracle Kids Success Academy
03.2023 - 09.2023
Associate of Applied Science - Business Administration And Management
Strayer University
09.2021 - 05.2026
Substitute teacher/ bus monitor
Jonesboro public schools
02.2021 - 02.2023
Business Manager
Body Essentials by Renia
05.2020 - Current
Dietary aide/ Nightshift Closer/Supervisor
Encompass Health Rehabilitation Services
02.2020 - 01.2021
Customer Service Representative/Call Center
TTEC/CVS pharmacy
11.2019 - 02.2020
Cashier/Customer Service/Food Service/preperation
Sodexo
09.2018 - 11.2019
Customer Service Representative/Call Center/Team Lead
Target Tech Mobile | Target/ Marketsource
02.2016 - 12.2018
Dietary Aide/Cook/cashier
GREAT RIVER MEDICAL CENTER
12.2013 - 12.2016
Laundry/Housekeeping
Gosnell Healthcare
01.2005 - 12.2005
GED -
Blytheville High School