Sharicka Foster
White Hall
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Drives customer satisfaction through effective communication and efficient service delivery. Collaborative team member who adapts to changing needs while achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
First Collections Services
Mabelvale, AR
10.2025 - Current
- Managed high call volumes while maintaining service quality and adherence to company policies.
- Resolved customer inquiries through active listening and effective problem-solving strategies.
- Assisted in training new representatives on procedures and customer interaction best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Store Manager
Smokes Tobacco Warehouse
06.2015 - 07.2025
- Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Set effective store schedules. Supervised guests at front counter, answering questions regarding products. Reconciled daily sales transactions to balance and log day-to-day revenue. Approved regular payroll submissions for employees
- Oversaw daily operations, ensuring efficient inventory management and customer service standards.
- Developed staff training programs, enhancing team performance and product knowledge.
- Implemented promotional strategies to increase sales and enhance customer engagement.
Cashier
E-Z Mart Stores Inc
03.2010 - 05.2015
- Processed cash, check, and credit card transactions on cash register; Worked flexible schedule and extra shifts to meet business needs; Assisted customers with purchases, item location, and enrollment in reward programs; Restocked and organized merchandise in front lanes; Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. Verified identification to ensure compliance with age restrictions for sales for proof of age for alcohol and tobacco sales
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Maintained organized checkout area, ensuring prompt service and cleanliness.
- Assisted customers with inquiries, providing product information and support.
Education
High School -
Pine Bluff High School
Pine Bluff, AR05-2009
Skills
- Focus and Follow-Through; Workforce Management; Customer Service; Recruitment strategies; Inventory Control; Team Collaboration; Basic Math Skills; Verbal communication; Inventory Management; Cash Management; Delegating Work; Positive and Friendly; Issue resolution; Document Management; Sales Transactions
- POS Terminal Operations
- Inventory Management
- Mathematical Calculation and Reasoning
- Delegating Work
- Business Leadership
- Service Operations
- Technical Literacy
- Positive and Friendly
- Issue resolution
- Microsoft Excel
- Payment processing
- Service Operations
- Microsoft outlook
- Scheduling
Timeline
Customer Service Representative
First Collections Services
10.2025 - Current
Store Manager
Smokes Tobacco Warehouse
06.2015 - 07.2025
Cashier
E-Z Mart Stores Inc
03.2010 - 05.2015
High School -
Pine Bluff High School