Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Rinn

Siloam Springs

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in payment processing and customer engagement. Recognized for enhancing team performance and achieving high customer satisfaction. Known for reliability and exceptional listening skills, I thrive in fast-paced environments, ensuring seamless transactions and fostering positive client relationships.

Overview

29
29
years of professional experience

Work History

Front End Sales Associate

Walmart
11.2024 - Current
  • Assisted customers in product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate benefits.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
  • Collaborated with team members to achieve store goals and improve customer service standards.

Accounts Receivable Clerk, Dispatcher, Data Entry

Electronix Systems Central Station Alarm Company
05.2000 - 08.2024
  • Processed incoming payments accurately and efficiently, ensuring timely updates to accounts receivable records.
  • Assisted in reconciling customer accounts, identifying discrepancies, and resolving billing issues promptly.
  • Maintained meticulous records of invoices and payment receipts for easy retrieval and audit purposes.
  • Provided exceptional customer service by responding to inquiries regarding account balances and payment statuses.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Managed emergency calls, prioritizing urgency and dispatching appropriate services swiftly.
  • Coordinated multi-agency responses, ensuring seamless communication between responders and control centers.
  • Trained new dispatch personnel on protocols and system operations to enhance team efficiency.
  • Oversaw crisis situations, employing critical thinking skills to adapt strategies under pressure effectively.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Input data accurately into database systems, ensuring high levels of precision and consistency.
  • Verify and validate information for completeness and accuracy before final submission.
  • Maintain organized records and files to facilitate easy retrieval of information.
  • Train new staff on data entry procedures and best practices to enhance team efficiency.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.

Customer Service Representative Team Lead

Jennifer Convertibles
01.1996 - 04.2000
  • Led team of customer service representatives to enhance service quality and improve customer satisfaction.
  • Mentored team members on best practices for handling complex customer inquiries and escalations.
  • Coordinated scheduling and workload distribution to ensure optimal coverage during peak hours.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.

Education

High School Diploma -

Walt Whitman High School
Huntington, NY

Skills

  • Goal oriented
  • Teamwork and collaboration
  • Friendly and outgoing
  • Money handling
  • Customer engagement
  • Outgoing personality
  • Flexible schedule
  • Payment processing
  • Listening skills
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service

Timeline

Front End Sales Associate

Walmart
11.2024 - Current

Accounts Receivable Clerk, Dispatcher, Data Entry

Electronix Systems Central Station Alarm Company
05.2000 - 08.2024

Customer Service Representative Team Lead

Jennifer Convertibles
01.1996 - 04.2000

High School Diploma -

Walt Whitman High School

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Sharon Rinn