Summary
Overview
Work History
Education
Skills
Timeline
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Shaundre’ Williams

Marion

Summary

Dynamic professional with a proven track record at ASI, excelling in customer support and problem-solving. Adept at resolving complex issues while maintaining a calm disposition, enhancing client satisfaction. Skilled in data entry and effective communication, consistently delivering tailored solutions and fostering positive client relationships.

Overview

17
17
years of professional experience

Work History

Call Center Representative

ASI
03.2018 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Security Officer

American Citadel Guard
12.2007 - 12.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.

Education

Business Administration And Management

University of Phoenix
Tempe, AZ

High School Diploma - General Studies

Hughes High School
Hughes, AR
05.1999

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Communicating with clients
  • Customer communications
  • Complaint resolution
  • Appointment scheduling
  • Gathering information
  • Calm disposition
  • Logging call information

Timeline

Call Center Representative

ASI
03.2018 - Current

Security Officer

American Citadel Guard
12.2007 - 12.2016

Business Administration And Management

University of Phoenix

High School Diploma - General Studies

Hughes High School

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Shaundre’ Williams