SHAWN TAUTFEST
Fort Smith
Summary
Dynamic and results-oriented professional with over a decade of experience in retail management, marketing coordination, customer service, and sales. Proven track record of success in driving operational efficiency, exceeding sales targets, and delivering exceptional customer service. Recognized for leadership abilities, outstanding performance, and dedication to achieving organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Sr. In Home Expert
AT&T
10.2024 - Current
- Delivered personalized technology solutions to residential customers through in-home consultations. Leveraged cold calling, community engagement, and event coordination to drive new customer acquisition and expand AT&T's market presence.
- Conducted proactive outreach through cold calls to identify potential customers and schedule consultations.
- Coordinated and executed local events to generate leads, educate consumers, and strengthen brand visibility.
- Connectivity Expert April 2025.
- Number one sales rep on team April 2025.
- Built strong rapport with clients, resulting in high customer retention and satisfaction rates.
Assistant Retail Sales Manager
AT&T
10.2016 - 10.2024
- Directed a high-performing team in achieving sales targets, consistently exceeding revenue goals by implementing strategic sales initiatives and fostering a customer-centric culture.
- Lead retail store operations, leveraging retail knowledge and leadership skills to ensure AT&T customers receive top-notch services and technology.
- Actively ran location solo during pandemic and outperformed prior months.
- Lead fiber initiative with Eric Brito as SME.
- Boosted store numbers using fiber as a catalyst to attain the number one spot six months out of the year.
- Drove store success through strategic planning, analytical insights, and problem-solving abilities, leading to improved operational efficiency and profitability.
Retail Sales Consultant
AT&T
06.2016 - 10.2016
- First RSC to sell multiple entertainment sales first selling day on floor.
- Maintained minimal chargebacks while performing at a high level.
- Top sales rep every month including first month until promoted to ASM in four months.
Marketing Coordinator
Choctaw Casino
01.2013 - 01.2016
- Coordinated effective marketing strategies, including VIP event planning and direct marketing initiatives, fostering increased customer engagement and promotion awareness.
- Managed guest reservations and accommodations, ensuring accuracy and satisfaction throughout their stay.
- Delivered superior guest experiences by providing information, resolving inquiries, and addressing concerns in a timely and professional manner.
Retail Sales Consultant/Retail Sales Manager
AT&T Authorized Dealer (Apex Communications.)
01.2010 - 01.2013
- Consistently surpassed sales targets while delivering exceptional customer service, demonstrating a proactive and results-driven approach to sales and client interaction.
- Promoted after first year due to excellent sales performance and coaching fellow peers.
- Before exiting ran 2 stores (Fort Smith and Sallisaw) simultaneously and outperformed numbers YoY for the 3 prior years.
Retail Sales Consultant
AT&T Authorized Dealer (Wireless Communications Inc.)
01.2006 - 01.2010
- Consistently surpassed sales targets while delivering exceptional customer service, demonstrating a proactive and results-driven approach to sales and client interaction.
- Actively listened to customers and built rapport by asking open ended questions to form tailor made solutions based on their needs.
- Greeted and welcomed clients with a warm, friendly and positive attitude.
- Built long lasting relationships with customers resulting in being longstanding clients through multiple locations.
- Sales Rep of the year multiple years in a row.
Education
Associate Degree - Information Technology
Carl Albert State College
Poteau, OK01.2017
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Leadership & Team Development
- Critical thinking
- Excellent communication
- Event Planning & Coordination
- Customer Experience & Retention
- Cold Calling & Prospecting
- Marketing & VIP Relations
- Operational Excellence
- Strategic Sales Execution
INTERNSHIP
- Arkansas Refrigerated Services - Fort Smith, AR
- Contributed to the installation of a wireless network throughout an 80,000 square foot facility.
Timeline
Sr. In Home Expert
AT&T
10.2024 - Current
Assistant Retail Sales Manager
AT&T
10.2016 - 10.2024
Retail Sales Consultant
AT&T
06.2016 - 10.2016
Marketing Coordinator
Choctaw Casino
01.2013 - 01.2016
Retail Sales Consultant/Retail Sales Manager
AT&T Authorized Dealer (Apex Communications.)
01.2010 - 01.2013
Retail Sales Consultant
AT&T Authorized Dealer (Wireless Communications Inc.)
01.2006 - 01.2010
Associate Degree - Information Technology
Carl Albert State College
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