SHAWNA KEITH
Farmington
Summary
Efficient Dispatcher Office Assistant with strong organizational skills and solid work ethic. Skilled in managing dispatch operations, coordinating schedules, and maintaining detailed records to ensure smooth workflow and timely service. Demonstrates conscientious approach to tasks, prioritizing accuracy and thoroughness to minimize errors. Dependable candidate with relevant experience and knowledge, seeking to contribute expertise as Dispatcher Office Assistant.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Central Research
04.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining service quality and accuracy.
- Collaborated with cross-functional teams to address customer feedback and enhance service delivery.
- Trained new representatives on company policies, procedures, and customer interaction protocols.
Dispatcher
George's Hometown Heat & Air
09.2024 - Current
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
Collections Representative
Byrider
04.2022 - 07.2024
- Researched accounts and completed due diligence to resolve collection problems
- Reviewed, researched, and corrected discrepancies and customer concerns
- Oversaw daily posting of payments to customer accounts
- Improved overall collections efficiency by implementing strategic collection plans and processes
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values
- Repossessions for past due accounts
- Reduced delinquency rates with proactive account monitoring and timely communication
- Collaborated on collection and dispute resolution issues
- Counseled debtors on payment options and arranged installment agreements
- Prepared Loan closing documents and conducted the finance closing
- Conducted finance interview to determine customer approval
- Verified Insurance Coverage
- 100-150 calls a day
Title Clerk
Lewis Auto Group
08.2021 - 04.2022
- Entered title and vehicle information into database
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms
- Communicated with customers to resolve common title issues
- Prepared tax and title documents to submit legal transfer work to DMV
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders
Title Clerk
Frank Fletcher Honda Of Bentonville
07.2019 - 08.2021
- Entered title and vehicle information into database
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms
- Communicated with customers to resolve common title issues
- Created a centralized filing system that allowed easy access to pertinent information about each client's vehicle title status or history
- Took Incoming calls
- Put together customer paperwork to register the vehicle
Scheduling Coordinator
REEis
02.2018 - 07.2019
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors
- Took incoming calls / responded to voicemails
- Scheduled construction work / tech appointments
Education
High School Diploma - undefined
Farmington High School
AR05.2017
Skills
- Risk Assessment Capabilities
- Past due balance management
- Exceptional organization
- Advanced computer skills
- Policy Enforcement
- Payment Acceptance
- Patience and Persistence
- Customer Service
- Attention to Detail
- Relationship Building
- Customer Relations
- Attention to detail
- Time management
- Problem-solving
- Decision-making
Timeline
Customer Service Representative
Central Research
04.2025 - Current
Dispatcher
George's Hometown Heat & Air
09.2024 - Current
Collections Representative
Byrider
04.2022 - 07.2024
Title Clerk
Lewis Auto Group
08.2021 - 04.2022
Title Clerk
Frank Fletcher Honda Of Bentonville
07.2019 - 08.2021
Scheduling Coordinator
REEis
02.2018 - 07.2019
High School Diploma - undefined
Farmington High School
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