Shawnna Davis
McRae
Summary
Dynamic Shift Supervisor with expertise in team collaboration, customer service, and operational efficiency. Proven track record in supervising daily operations and enhancing staff performance in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Hardee's operating as Saddle Peak LLC
Beebe
12.2022 - Current
- Supervised daily operations and staff performance in fast-paced environment.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and ensured timely stock replenishment.
- Enforced health and safety regulations to maintain clean work areas.
- Assisted in resolving customer complaints effectively and promptly.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Conducted daily inventory of supplies, equipment, and food items.
- Taught staff upselling techniques to meet revenue targets.
- Resolved conflicts between staff members in a timely manner.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Upheld company standards and compliance requirements for operations.
- Coached team members to increase productivity and reduce workplace accidents.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
Crew Member
Sonic
Brinkley
09.2020 - 12.2022
- Prepared and served food items according to established recipes and standards.
- Maintained cleanliness of work areas, ensuring safety and hygiene compliance.
- Provided friendly customer service, taking orders and resolving inquiries promptly.
- Operated kitchen equipment efficiently, ensuring proper usage and maintenance.
- Collaborated with team members to ensure smooth service during peak hours.
- Adhered to all food safety regulations to maintain quality standards consistently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Checked expiration dates on all products before serving them to customers.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Shift Supervisor
KFC
Lonoke
05.2012 - 12.2020
- Supervised daily operations and staff performance in fast-paced environment.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and ensured timely stock replenishment.
- Coordinated shift schedules to optimize team coverage during peak hours.
- Enforced health and safety regulations to maintain clean work areas.
- Assisted in resolving customer complaints effectively and promptly.
- Conducted regular team meetings to communicate updates and expectations.
- Monitored food quality and presentation to meet company standards.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Collaborated with team members to improve performance and implement training updates.
- Maintained accurate records of daily transactions and deposits.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Identified areas of improvement within the department and implemented necessary changes.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Monitored security and enforced loss prevention strategies during shift.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Developed strategies for improving operational efficiency and customer service levels.
- Taught staff upselling techniques to meet revenue targets.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Evaluated and performed equipment maintenance to support operational goals.
- Trained new employees on company policies and procedures.
- Resolved conflicts between staff members in a timely manner.
- Identified opportunities for process improvements through data analysis.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Assessed reports and adjusted workflows to realign with targets.
- Monitored and maintained equipment to ensure operational efficiency.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Assisted in the development and implementation of new operational procedures.
- Utilized POS systems efficiently for order processing and inventory management.
- Handled emergency situations with composure and in accordance with company guidelines.
- Identified needs of customers promptly and efficiently.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Recommended opportunities for growth and advancement to motivate employees.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Planned and developed new operation processes to innovate and stay competitive.
- Prepared operations data to produce comprehensive reports to management.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Determined budgets, production goals and rates based on company policies and requirements.
Education
High School Diploma - General Studies
Cabot High School
Cabot 05-2012
Some College (No Degree) - Science of Education
Arkansas State University, Beebe, AR, US
BeebeSkills
- Supervisory skills
- Inventory management
- Customer service
- Cash handling
- Schedule coordination
- Team collaboration
Certification
ServSafe Certification
References
References available upon request.
Timeline
Shift Supervisor
Hardee's operating as Saddle Peak LLC
12.2022 - Current
Crew Member
Sonic
09.2020 - 12.2022
Shift Supervisor
KFC
05.2012 - 12.2020
High School Diploma - General Studies
Cabot High School
Some College (No Degree) - Science of Education
Arkansas State University, Beebe, AR, US