Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shayla Hartifield

Ashdown

Summary

Professional healthcare worker prepared for role with extensive hands-on experience in blood collection and patient interaction. Known for maintaining high standards of accuracy and patient safety while collaborating effectively with medical teams. Adaptable and reliable with strong skills in venipuncture, patient communication, and maintaining sterile environments.

Professional healthcare provider ready for role in phlebotomy. Demonstrates strong expertise in blood collection, sample preparation, and patient care, ensuring high-quality results. Strong focus on teamwork and adapting to changing needs while maintaining reliability. Skilled in using phlebotomy equipment, maintaining patient records, and following safety protocols.

Overview

11
11
years of professional experience

Work History

Phlebotomist Technician

Quest Diagnostics
02.2022 - Current
  • Identified suitable veins for blood collection using palpation and visual inspection skills.
  • Operated centrifuge equipment to separate plasma and serum for laboratory analysis.
  • Calmed anxious patients by explaining procedures and providing reassurance during blood draws.
  • Utilized venipuncture techniques to efficiently draw blood samples from patients.

Virtual Administrative Assistant

Orr Honda
11.2020 - 01.2022
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
  • Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Coordinated travel arrangements for executives, including booking flights, hotels, and transportation
  • Managed office supplies inventory by monitoring stock levels and placing orders when necessary
  • Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
  • Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
  • Adapted communication style to diverse customer needs, ensuring effective and respectful interactions
  • Negotiated payment plans with customers to ensure timely repayment while maintaining a positive customer relationship
  • Processed client inquiries efficiently and effectively to prevent heavy call flow metrics
  • Assisted customers via phone, email, and live chat, ensuring clear, friendly, and professional communication at all times

Call Center Representative

Strategic Recovery LLC
08.2017 - 11.2020
  • Resolved complex customer concerns related to billing, technical issues, and product troubleshooting, ensuring a positive outcome without escalating
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
  • Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale
  • Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
  • Greeted and assisted customers in finding products that meet their needs, ensuring a positive shopping experience
  • Addressed customer complaints or concerns, working to resolve issues and ensure customer satisfaction

Sales Associate

Dillard's, Inc.
06.2014 - 07.2017

Education

High School Diploma -

Texas High School
Texarkana, TX
06-2014

Skills

  • Venipuncture
  • Data entry
  • Order of draw
  • Proper tourniquet use
  • Customer service
  • Attention to detail
  • Recordkeeping and file management
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Accomplishments

  • Improved blood collection process by preparing supplies to match patient load.
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.

Languages

English
Full Professional

Timeline

Phlebotomist Technician

Quest Diagnostics
02.2022 - Current

Virtual Administrative Assistant

Orr Honda
11.2020 - 01.2022

Call Center Representative

Strategic Recovery LLC
08.2017 - 11.2020

Sales Associate

Dillard's, Inc.
06.2014 - 07.2017

High School Diploma -

Texas High School

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Shayla Hartifield