Sheeba Qualls
Conway
Summary
Highly organized and detail-oriented Machine Operator at Westrock Coffee, excelling in equipment operation and safety compliance. Proven track record of providing effective problem-solving and strong communication skills. Adept at training and mentoring, ensuring high-quality production and adherence to safety standards in fast-paced environments. Offering excellent organizational skills, strong attention to detail, and the ability to multitask effectively.
Overview
6
6
years of professional experience
Work History
Machine Operator
Westrock Coffee
04.2024 - Current
- Operated machinery in compliance with safety standards and protocols.
- Assisted in training new operators on machine handling techniques.
- Troubleshot minor equipment issues to minimize downtime during operations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Detention Deputy
Pulaski County Sheriff's Office
02.2022 - 03.2024
- Verifies all proper procedures and documentation are accurately completed for arrested persons.
- Assisted with training new deputies on facility policies, procedures, and best practices to ensure consistent performance across the team.
- Supervised Inmates by ensuring safety and order.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Resolve Inmates conflicts and problems.
Client Services Specialist
CVS Caremark
11.2019 - 03.2023
- Increased client satisfaction by collaborating with teams and promptly resolving service issues.
- Identified issues and developed solutions when reviewing customers accounts.
- Managed efficient scheduling and confirmation of customer appointments.
- Coordinated closely with internal departments to ensure seamless delivery of products and services for clients.
- Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
Education
Associate of Applied Science - Pre-Allied Health
ASU-Newport
Newport, ArHealthcare
Ultimate Medical Academy
Clearwater, FL03-2019
Skills
- Customer Service
- Office Management
- Medical Terminology
- Medical Administrative Support
- Microsoft Office Suite/Google Suite
- Time Management & Organization
- Strong Written/Verbal Communication
- Problem Solving
- Data Entry
- Typing/Filing
- Workplace safety
- Assembly and production
- Equipment operation
- Safety compliance
Accomplishments
- Reduced Administrative errors by 25%.
- Supervised team of 8-10 staff members.
- Managed data for 200+ clients and maintained exceptional customer service.
- Provided reliable administrative support to 20-25 management staff.
Timeline
Machine Operator
Westrock Coffee
04.2024 - Current
Detention Deputy
Pulaski County Sheriff's Office
02.2022 - 03.2024
Client Services Specialist
CVS Caremark
11.2019 - 03.2023
Associate of Applied Science - Pre-Allied Health
ASU-Newport
Healthcare
Ultimate Medical Academy
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