Sheila Brown
Lavaca
Summary
Detail-oriented professional with experience in photography and customer service. Known for effective communication, problem-solving skills, and commitment to delivering high-quality work. Eager to leverage expertise in portfolio curation and event photography to enhance client satisfaction.
Overview
15
15
years of professional experience
Work History
Photographer
Brown Film Co
Fort Smith
06.2019 - Current
- Captured high-quality images for client projects and events, enhancing their visual storytelling.
- Edited photographs using industry-standard software, improving overall aesthetics and client satisfaction.
- Developed creative concepts for photo shoots based on client needs.
- Coordinated schedules and logistics for various photography assignments.
- Provided guidance and direction to subjects during photo sessions.
- Curated portfolios showcasing a range of photographic styles and techniques.
- Photographed special events, parties, and portraits, delivering lasting memories for clients.
- Edit photos using Adobe Photoshop and other software applications.
Floor Manager
Carrort Dirt Organics
Fort Smith
01.2015 - 01.2021
- Trained new employees on customer service and product knowledge, enhancing team readiness to meet customer needs.
- Coordinated with suppliers to ensure optimal stock levels of organic materials, supporting product availability.
- Monitored compliance with health and safety regulations for food handling.
- Collaborated with marketing team to promote seasonal organic products effectively.
- Resolved customer complaints and escalated complex issues, improving customer satisfaction and retention.
- Maintained a safe, clean and organized floor environment.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Analyzed customer feedback data to identify areas of improvement in service quality.
Customer Service Representative
SYKES
Fort Smith
06.2011 - 12.2014
- Assisted customers with inquiries and resolved issues across phone, email, and chat, enhancing overall customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Handled escalated customer complaints with professionalism and empathy, leading to successful resolutions and improved customer retention.
- Collaborated with team members to streamline service processes, contributing to increased customer satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Trained new employees on customer service protocols and best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Aurora High School
Aurora, MO05-2010
Skills
- High-quality photography
- Event photography
- Photo editing software
- Portfolio curation
- Concept development
- Client relations
- Social media promotion
- Marketing teamwork
- Sales expertise
- Logistics coordination
- Attention to detail
- Time management
- Problem solving
- Effective communication
Timeline
Photographer
Brown Film Co
06.2019 - Current
Floor Manager
Carrort Dirt Organics
01.2015 - 01.2021
Customer Service Representative
SYKES
06.2011 - 12.2014
High School Diploma -
Aurora High School