Sheila Crockett
Little Rock
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
23
23
years of professional experience
2022
2022
years of post-secondary education
Work History
PCT
Baptist Health Medical Center
Littlerock
01.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of patients promptly and efficiently.
- Performed observation rounds every two hrs; performed vital round's every four hours.
- Performed babies first bath, did hearing check; got babies length and weight.
- Assist Mom with postpartum care. Assisted Mom with shower and walking. Assisted Mom with feeding. ( Breast and bottle ) assisted mom and dad with changing baby, dressing baby.
- Took mom and dad up to NICU.
- Would take brest milk to NICU for baby.
- Set up room for patient; to the type of delivery.
- Would get all lab's for each patient .(Draw blood/ collect urine specimen).
- Assist Nurse with care for patient; or what ever they may need.
- Chart it Epic on each patient after care was performed.
- Pass ICE - pick up meal trays.
- Tidy rooms and hallways. Clean Nursery .
- Stock linen cart on floor and in the nursey.
- Answer call lights in a timely mannor.
- Answer unit phone and direct calls.
- Clean all cribs and equipment , take cribs to LnD. Take circumcision kits down to the O.R.
- Would perform car seat, safety check.
- Put Baby in car seat, take parents and baby out to patient discharge
- assist Mom into car, and assist all belongings into a car.
- make sure base of car seat is properly secure into car, and watch parents put Baby into the car seat based and listen for it to click.
- give report to oncoming shift.
PCT ll/ Lead Preceptor
UTMB Galveston
Galveston
10.2021 - 12.2024
- Facilitated learning experiences for New PCT
- Evaluated NEW employee performance through assessments and constructive feedback.
- Would receive and give daily report.
- Pass ICE , pass and pick up meal trays.
- Performed observation round's every two hrs; performed vital round's every four hrs.
- Get weight and Heights on new admission's.
- Performe skin assiment with nurse.
- Give showers , bed baths , assist patients to and from restroom. Transfers patient's to and from chair to bed , bed to chair.
- Put on condom cathers , pur wics. Empty foyle bag's , ostomy bags, JP drainage, bulbs. empty suction, canisters, hats, graduates, urinals.
- Assist nurse with wound care, incerting and taken out catheters.
- Performed EKGS ; Bladder scans.
- Put on and take off Telly Mointors.
- Transport Patient to MRI , CT, dialysis and two patient discharge location in the hospital.
- Was crossed trained at a HUC ( HealthCare Unit coordinator). which entails; admissions, transfers, discharge patients. Set up and tear down patient’s charts. Answer all call calls and direct the calls. Set up rooms for the patient to the patient’s care plan. Do supply inventory for the Unit unit, stock Unit. Make assignments for the nurses for the next shift for the day or day. The HUC is the units secretary.
- perform all labs on each patient, this includes drawing blood, getting urine and sputum specimen. Taken specimens and labs down to the lab; and picking up blood from blood bank.
- would train new employees.
- chart in epic on each patient after Care was performed.
- I worked on the nephrology overflow unit for two years, then I transferred to a step down ICU cardiac unit.
- Would float to other speciality units when they were shortstaffed over there.
- Maintained records of all interactions with preceptees and submitted reports on their progress as requested.
- Provided guidance and support to new staff members in the clinical setting.
Reservation Agent
Moody Gardens Inc
Galveston
05.2021 - 04.2022
- Managed guest reservations using property management systems for efficient booking.
- Assisted guests with inquiries about accommodations and services offered at the resort.
- Coordinated with team members to ensure accurate reservation details and guest preferences.
- Processed cancellations and modifications while maintaining customer satisfaction standards.
- Provided support for group bookings, ensuring all special requests were met promptly.
- Handled payment transactions securely, following company policies and procedures.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Ensured all reservations were properly documented in the system.
- Resolved guest complaints by providing exceptional customer service.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Provided customers with information on hotel services, amenities, and packages.
- Advised guests on local attractions and activities available nearby.
- Upsold additional services such as dining options, spa treatments.
- Performed daily audits of reservation data to ensure accuracy.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Front Desk Agent
La Quinta Inn and Suites Grand Prairie
Galveston
03.2020 - 10.2020
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Managed check-in and check-out procedures to facilitate smooth guest transitions.
- Handled guest inquiries and resolved issues to enhance customer satisfaction.
- Processed reservations using hotel management software for accurate booking records.
- Collaborated with housekeeping staff to ensure timely room availability for guests.
- Provided information about local attractions and services to enhance guest experience.
- Assisted in training new front desk agents on operating procedures and systems.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
CNA/Caregiver
TrueCare Solutions
Albuquerque
04.2019 - 02.2020
- Provided compassionate personal care to patients in residential settings.
- Assisted with daily living activities, including bathing, grooming, and dressing.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient living areas and equipment.
- Documented patient care activities accurately in electronic health records.
- Communicated effectively with patients and families to address concerns.
- Collaborated with healthcare team members to ensure comprehensive patient care.
- Educated patients on health management and wellness practices as needed.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Assisted residents in preparing for activities and social programs.
CNA/Personal Care Assistant
AdventHealth
Dallas
09.2014 - 07.2016
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained patient hygiene and comfort through regular cleaning and organization.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with patients, families, and healthcare team members.
- Collaborated with nurses to implement care plans for individual patient needs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Supported non-ambulatory residents in range of motion exercises.
Jewelry Sales Associate
Kmart, Sears Holding
Hobbs
12.2013 - 08.2014
- Provided exceptional customer service in a high-end jewelry retail environment.
- Educated customers on product features and benefits of various jewelry pieces.
- Assisted in inventory management, ensuring accurate stock levels and displays.
- Collaborated with team members to create visually appealing merchandise displays.
- Resolved customer inquiries and concerns promptly and professionally.
- Conducted regular store maintenance to uphold a clean and inviting atmosphere.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Received inventory shipments and stocked shelves with merchandise.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
Security Officer
Zia Park Casino Hotel & Racetrack
Hobbs
01.2011 - 08.2012
- Monitored casino premises to ensure safety and security for guests and staff.
- Conducted regular patrols to identify and address potential security issues.
- Responded promptly to incidents, providing assistance and reporting details accurately.
- Managed access control at entrance points to restrict unauthorized entry.
- Trained new security personnel on protocols and emergency procedures effectively.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
Lead CNA
Mescalera care center
Mescalero
09.2008 - 10.2010
- Provided compassionate care to residents in daily living activities.
- Assisted nursing staff with patient assessments and vital signs monitoring.
- Maintained cleanliness and orderliness of resident rooms and common areas.
- Supported residents with mobility, transferring, and ambulation needs.
- Participated in training new staff on care procedures and protocols.
- Ensured compliance with safety standards and infection control practices.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Participated in educational programs designed to improve knowledge of health care practices.
Cashier/Customer Service Representative
Walmart
Ruidoso
10.2007 - 09.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided excellent service.
- Trained new cashiers on register operations and customer service standards.
- Managed inventory levels by restocking shelves as needed during shifts.
- Implemented promotional displays to enhance product visibility for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
CNA
Swiss Villa Nursing and rehabilitation
Vevay
01.2005 - 09.2007
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living areas and common spaces.
- Documented patient information accurately in electronic health records system.
- Participated in training new staff members on caregiving protocols and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
CNA
Gallatin Health Care
Warsaw
02.2005 - 08.2006
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living areas and common spaces.
- Documented patient information accurately in electronic health records system.
- Participated in training new staff members on caregiving protocols and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Administered medications under supervision of a licensed nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
Lead CNA
Dillsboro Manor / By The Waters
Dillsboro
01.2002 - 06.2004
- Provided compassionate care to residents in daily living activities.
- Assisted nursing staff with patient assessments and vital signs monitoring.
- Maintained cleanliness and orderliness of resident rooms and common areas.
- Supported residents with mobility, transferring, and ambulation needs.
- Participated in training new staff on care procedures and protocols.
- Ensured compliance with safety standards and infection control practices.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Administered medications under supervision of a licensed nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Distributed drinking water and nourishment to residents.
Education
CNA - Certified Nursing Assistant
Pal- CNA School
LITTLE Rock , AR 07.2025 - 08.2025
Upward Hope Academy
Galveston, TXCNA - Certified Nursing Assistant
Dillsbhoro Mannor
Dillsboro, Indiana 01.2002 - 02.2002
Some College (No Degree) - Prerequisites For Nursing
Galveston College
Galveston, TXSome College (No Degree) -
University of New Mexico, Ruidoso
Ruidoso, NMFairview High
Chico, CASkills
- Epic charting
- Patient monitoring
- Vital signs assessment
- Wound care assistance
- Blood specimen collection
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Employee training
- Problem solving
- Communication
- Flexible and adaptable
- Leadership
- Multitasking
- Self-Directed
- Organization
- Friendly, positive attitude
- Analytical
- First Aid/CPR
- Calm under pressure
secretarial work
Timeline
CNA - Certified Nursing Assistant
Pal- CNA School
07.2025 - 08.2025
PCT
Baptist Health Medical Center
01.2025 - 06.2025
PCT ll/ Lead Preceptor
UTMB Galveston
10.2021 - 12.2024
Reservation Agent
Moody Gardens Inc
05.2021 - 04.2022
Front Desk Agent
La Quinta Inn and Suites Grand Prairie
03.2020 - 10.2020
CNA/Caregiver
TrueCare Solutions
04.2019 - 02.2020
CNA/Personal Care Assistant
AdventHealth
09.2014 - 07.2016
Jewelry Sales Associate
Kmart, Sears Holding
12.2013 - 08.2014
Security Officer
Zia Park Casino Hotel & Racetrack
01.2011 - 08.2012
Lead CNA
Mescalera care center
09.2008 - 10.2010
Cashier/Customer Service Representative
Walmart
10.2007 - 09.2008
CNA
Gallatin Health Care
02.2005 - 08.2006
CNA
Swiss Villa Nursing and rehabilitation
01.2005 - 09.2007
Lead CNA
Dillsboro Manor / By The Waters
01.2002 - 06.2004
CNA - Certified Nursing Assistant
Dillsbhoro Mannor
01.2002 - 02.2002
Upward Hope Academy
Some College (No Degree) - Prerequisites For Nursing
Galveston College
Some College (No Degree) -
University of New Mexico, Ruidoso
Fairview High