Shelby Davis
Little Rock
Summary
Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Skilled at exploring various solutions to effectively address customer needs and foster loyalty. Committed to providing comprehensive service, including staying current on new product information.
Overview
13
13
years of professional experience
Work History
Optical Administrative Assistant / Front Desk Scheduler
Arkansas Eyewear
11.2023 - 01.2025
- Company Overview: Central Arkansas Ophthalmology
- Dispense glasses daily
- Communicate with multiple labs for orders daily
- Communicate with customers about orders daily
- Clean sales floor
- Manage invoices and statements from manufacturers and labs
- Manage brand representative schedule
- Adjust and repair glasses as needed daily
- Manage inventory
- Find reps for brands to bring into the store
- Schedule appointments
- Answer phones and return calls
- Get paper charts ready for each appointment
- Check insurances and verify eligibility
- Call patients for appointment reminders
- Take payment in person and over the phone
Patient Care Specialist
South Georgia Eye Partners
04.2017 - 04.2018
- Schedule, cancel, reschedule appointments
- Check patients in and out for appointments
- Post payments and post medical codes to be billed to patient’s insurance companies
- Handle opening and closing of money drawer and balance bank book before closing each day
- Open and close building as scheduled during week
Donor Processing Department
Premier Staffing
08.2015 - 02.2016
- Company Overview: Heifer International
- Data entry, handwrite notes to donors thanking them for donations
- Handling credit card transactions for merchandise requested and donations made by mail
- Handling cash/check transactions for donations made by mail
- Trained new employees on basics of indexing checks and data entry
- Heifer International
Cashier/Special Services Desk Associate
The Home Depot
04.2014 - 04.2015
- Take customer orders, call customers when orders are ready
- Communicate with vendors about products and customer orders
- Run cash register, use company computer systems
- Help customers find products in store and online
Front Desk Assistant
ASU - Beebe
11.2012 - 05.2013
- Company Overview: Student Center
- Answer and transfer phone calls
- Make student identification cards
- Set up rooms for meetings and for student events
- Student Center
Student Assistant/Weekend Library Technician
Abington Library
08.2011 - 11.2012
- Perform opening and closing duties: patron count, balancing cash drawers, etc.
- Shelve books and movies throughout library
- Work front desk: answer phone calls, data entry, assist patrons
- Train student workers
Education
Associate of Science - Business
Arkansas State University
Beebe, AR04.2013
Associate of Arts - Liberal Arts
Arkansas State University
Beebe, AR04.2013
Skills
- Organization
- Adaptability
- Strong work ethic
- Teamwork
- Microsoft office expertise
- Typing proficiency
- Office equipment proficiency
- Inbound and outbound calling
- Payment processing
- Drawer balancing
- Data entry
Awards
- Who's Who Among Students in American Colleges and Universities, 2013-04-01
- Home Depot Cashier of the Month, 2015-02-01
- Home Depot FIRST Award, 2014-09-01, Sold the most protection plans in the store
Languages
English
Native or Bilingual
Timeline
Optical Administrative Assistant / Front Desk Scheduler
Arkansas Eyewear
11.2023 - 01.2025
Patient Care Specialist
South Georgia Eye Partners
04.2017 - 04.2018
Donor Processing Department
Premier Staffing
08.2015 - 02.2016
Cashier/Special Services Desk Associate
The Home Depot
04.2014 - 04.2015
Front Desk Assistant
ASU - Beebe
11.2012 - 05.2013
Student Assistant/Weekend Library Technician
Abington Library
08.2011 - 11.2012
Associate of Arts - Liberal Arts
Arkansas State University
Associate of Science - Business
Arkansas State University
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