Shelby Patterson
cabot
Summary
Dynamic and detail-oriented professional with extensive experience as a 911 Emergency Dispatcher for the City of North Little Rock. Proven ability in prioritization and situational awareness, effectively managing emergency responses. Skilled in computer-based dispatch systems and fostering teamwork, ensuring safety and efficiency in high-pressure environments.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
9
9
years of professional experience
Work History
911 Emergency Dispatcher
City of North Little Rock
01.2023 - 06.2025
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Read system maps and caller information, and documented details in system.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Sales Associate
JCPenney
09.2022 - 01.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
Security Officer
Kaiser Permanente
10.2016 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Canby High School
Canby, OR06-2016
Skills
- Situational awareness
- Prioritization
- Information gathering
- Computer-based dispatch systems
- Visitor management
- Access control
- Security training
- Incident reporting
- Department reset
- Teamwork and collaboration
- Stock replenishment
- Loss prevention
Timeline
911 Emergency Dispatcher
City of North Little Rock
01.2023 - 06.2025
Sales Associate
JCPenney
09.2022 - 01.2023
Security Officer
Kaiser Permanente
10.2016 - 09.2022
Canby High School
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