SHELBY RANDOLPH
Belleville
Summary
Experienced pharmacy professional with strong knowledge and expertise in accurately completing prescriptions in fast-paced environments. Adept at coordinating between prescribers, insurance companies, and customers to effectively resolve issues. Possesses exceptional interpersonal skills and the ability to multitask efficiently. Highly motivated and eager to tackle new challenges. Demonstrates a strong work ethic, adaptability, and the capacity to quickly master new skills while working effectively without supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
WALGREEN'S PHARMACY
09.2018 - Current
- Managing inventories, rotating stock, removing expired or damaged drugs and resolving discrepancies in drug counts
- Preformed daily patient adherance phone calls and building a relationship with patients
- Answered multiple phone lines, directed appropriate calls to the attention of the Pharmacist on duty
- Accurately calculated days of supply for proper billing to insurance
- Maintained contact with prescribers offices to deliver the best care for our patients
- Mainting a clean and organzied pharmacy
- Recieving and verifying daily incoming drug inventories
- Maintained current notes and paperwork related to patient drug therapy (MTM)
- Created new customer profiles and updated demographics, allergies and new medications
- Transmitted claims to insurance companies for payment and reconciled COBs
- Efficiently processed cash register transactions for new and refills prescription orders
- Organized medications for dispensing
- Processed and filled approximately 350 prescriptions daily
- Adhered to guidelines for workplace safety and customer confidentiality
- Updated patient profiles, medications and insurance information
- Consulted with customers to assist in navigating pharmacy systens and completing requestion
- Prepared prescription transfers
- Answered phones to respond to questions or requests
- Entered prescription information, verifying information for completeness and accuracy
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages
ENVIRONMENTAL SERVICES TECHNICIAN
CHAMBERS MEMORIAL HOSPITAL
08.2013 - 04.2015
- Disinfected public areas frequently and provided spot cleaning to maintain a welcoming atmosphere
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways
- Dusted, swept and mopped
- Exceeded facility standards by working with a detail-oriented approach
- Returned vacant rooms to ready status by deep cleaning, changing linens, restocking inventory and removing trash
Education
High School -
Western Yell County High School
Havana, AR05.2013
Arkansas Tech University
Russellville, AR12.2014
Skills
- Data Management
- Medication Ordering
- Service Excellence
- Facilitating Pharmacy Efficiency
- Analytical Problem Solving
- Vaccine Administration
- Insurance Claims Processing
- Insurance Eligibility Verification
- Record Management
- Medication Dosage Calculations
- Pharmaceutical Dispensing
- HIPAA
Accomplishments
- Facilitated the implementation of a new drug inventory system.
- Trained 2 new pharmacy technicians on pharmacy policies, procedures and best practices.
Certification
- Arkansas State Board of Pharmacy Technician License, PT08876
- Pharmacy Technician Certification Board Certification, 30138152
- Certificate of Achievement - Pharmacy-Based Immunization Administration by Pharmacy Technicians (APhA/WSU), 02/24/21
- BLS/CPR Certified through CardioPartners
Timeline
Senior Certified Pharmacy Technician
WALGREEN'S PHARMACY
09.2018 - Current
ENVIRONMENTAL SERVICES TECHNICIAN
CHAMBERS MEMORIAL HOSPITAL
08.2013 - 04.2015
Arkansas Tech University
High School -
Western Yell County High School
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