Shelby Smith
Fayetteville
Summary
Motivated business professional bringing years of entrepreneurial and bartending experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
8
8
years of professional experience
Work History
Owner
Treescape Reality Landscaping
01.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Bartender and Server
Smittys Garage
10.2017 - 02.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing guests and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Direct Support Staff
Sharums Garden Center
04.2016 - 01.2021
- Enhanced customer satisfaction by providing knowledgeable assistance and personalized recommendations on plant care and gardening products.
- Increased garden center sales through effective visual merchandising and attractive product displays.
- Streamlined inventory management with diligent organization and accurate tracking of plant stock.
- Reduced plant loss by implementing proper watering schedules, pest control measures, and pruning techniques.
- Assisted customers in selecting appropriate plants, pots, soil, fertilizers, and tools for their gardening needs.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Educated customers on seasonal planting schedules, ensuring optimal growth and health of purchased plants.
Education
Zoo Science
Friends University
Wichita, KSSkills
- Contract Negotiation Expertise
- Hiring and Staffing
- Business Administration
- Investor Relations
- Sales Leadership
- Customer Relations
- Staff Training
- Patron Experiences
- Food and Beverage Management
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Custom Drink Preparation
- Beer, Wine and Soju Cocktails
- Aloha POS
- Craft Cocktail Preparation
Timeline
Owner
Treescape Reality Landscaping
01.2021 - Current
Bartender and Server
Smittys Garage
10.2017 - 02.2024
Direct Support Staff
Sharums Garden Center
04.2016 - 01.2021
Zoo Science
Friends University
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