Shelby Yeckel
Harrison
Overview
11
11
years of professional experience
Work History
Analyst - Revenue Quality
FedEx
Harrison
11.2025 - Current
- Prepare, compile, analyze, and evaluate data from multiple financial and operational systems and effectively summarize and present analyses, conclusions and recommendations that assist management decision making
- Assist in producing forecasts, annual business plan / long range plans and incorporate current / historical information and that aligns with company financial objectives
- Develop a strong working relationship with functional departments and operations and be able to provide direct financial support
- Use, develop and maintain processes, information systems and software
- Use financial analysis, data management and modeling techniques to develop new capabilities around key revenue quality performance metrics
- Participate in special projects driven by current company needs or business conditions
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
Senior Cargo Claims Agent
FedEx
Harrison
01.2021 - 10.2025
- Process damage and shortage freight claims
- Use and understand multiple systems and softwares for claims processing
- Develop positive working relationships with peers and other departments
- Work with other departments in order to get all necessary information needed for claims processing including OS&D, Sales, Pricing
- Communicate with customers to gather all necessary documentation needed for claim
- Analyze and audit each claim with all supporting documentation
- Research and understand pricing agreements
- Respond to emails in a timely manner
- Answer and make phone calls as needed
- Perform other duties as needed
- Comply with all laws/regulations and company procedures
Dental Assistant / Receptionist
Super Smiles Dentistry
Harrison
06.2015 - 07.2019
- I started Super Smiles Dentistry in June 2016 as a Dental Assistant while still in college.
- Obtained certifications in CPR, Nitrous Oxide, Coronal Polishing, Radiographs, and monitoring sedated patients.
- My duties there included but were not limited to: polishing teeth, sitting chairside to assist the dentist, completing chart notes, communicating with the patient and parent about dental health concerns and needs, take radiographs, sterilizing instruments, creating treatment plans, presenting treatment plans to patient parents, answering phones, scheduling patients, sending insurance claims, and any other duties required.
- Front and back office experience
- The atmosphere in the work place changed frequently.
- Working in the front and back office allowed me to sharpen my abilities in adjusting to the pace needed for the task at hand.
- Both front office and back office required an ability to multi-task, customer service skills and learning quickly
Education
Associates of General Studies -
North Arkansas College
Harrison, AR05-2016
Associates of Arts -
North Arkansas College
Harrison, AR05-2016
High school or equivalent -
Harrison High School
Harrison, AR05-2014
Skills
- Multitasker
- Fast learner
- Computer Skills
- Customer Service Skills
- Strong Communication Skills
- Ability to meet deadlines
- Critical thinking and problem solving skills
- Documentation Skills
- Self-motivated
- Ability to work effectively with team members
- Phone Skills
Timeline
Analyst - Revenue Quality
FedEx
11.2025 - Current
Senior Cargo Claims Agent
FedEx
01.2021 - 10.2025
Dental Assistant / Receptionist
Super Smiles Dentistry
06.2015 - 07.2019
Associates of General Studies -
North Arkansas College
Associates of Arts -
North Arkansas College
High school or equivalent -
Harrison High School