Shelle Purtscher
Little Rock,AR
Summary
With a proven track record at GBT Transportation, I excel in office management and customer service, demonstrating exceptional organizational skills and a knack for maintaining confidentiality. Achievements include streamlining financial records and enhancing client satisfaction, underpinned by a commitment to efficiency and a personalized approach to client interactions.
Overview
9
9
years of professional experience
Work History
Office Manager
GBT Transportation
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Leasing Consultant
Canyon View Properties
04.2023 - 04.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Delivery Driver
Community Bakery
10.2022 - 05.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Marketing
- Made daily banking withdrawals and deposits
Personal Caregiver
Right At Home Health Care
12.2021 - 10.2022
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Office Administrative Assistant
GBT Transportation
04.2021 - 12.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Recorded employee time
- Managed the scheduling of vehicle maintenance to minimize downtime and maintain operational efficiency.
- Maintained vehicle records to comply with requirements of State Revenue office
COVID-19 Contact Tracer
AFMC
11.2020 - 04.2021
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
Furniture Sales Associate
Dillard's
02.2016 - 03.2020
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Updated customers on scheduled deliveries of furniture to homes.
Education
Bachelor of Science - Business Administration
Arkansas Tech University
Russellville, ARSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Sales
Timeline
Office Manager
GBT Transportation
05.2024 - Current
Leasing Consultant
Canyon View Properties
04.2023 - 04.2024
Delivery Driver
Community Bakery
10.2022 - 05.2023
Personal Caregiver
Right At Home Health Care
12.2021 - 10.2022
Office Administrative Assistant
GBT Transportation
04.2021 - 12.2021
COVID-19 Contact Tracer
AFMC
11.2020 - 04.2021
Furniture Sales Associate
Dillard's
02.2016 - 03.2020
Bachelor of Science - Business Administration
Arkansas Tech University
Similar Profiles
Monica HYDENMonica HYDEN
Property Manager at GBT Property ManagementProperty Manager at GBT Property Management
FERNANDO ORTIZFERNANDO ORTIZ
Food Safety Director at GBT HARVESTING LLC.Food Safety Director at GBT HARVESTING LLC.
Swati MalikSwati Malik
Senior Travel Manager at American Express (GBT) United NationsSenior Travel Manager at American Express (GBT) United Nations