Summary
Overview
Work History
Education
Skills
Certification
Character Qualities
Languages
Future Location
Timeline
Generic

Marlena Hipsher

Bay

Summary

Dedicated employee with a strong commitment to overcoming challenges. Exhibits adaptability and a strong work ethic in various settings. Interpersonal skills facilitate effective communication and teamwork. Capable of working autonomously while rapidly acquiring new competencies.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Party Host

Company
Brookland
11.2024 - Current
  • Executed thorough cleaning and preparation of venues to ensure optimal presentation.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Hosted events, facilitating smooth operations, and guest engagement.
  • Coordinated all aspects of event preparation, guaranteeing readiness before hosting.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Followed up on pending tasks until completion.
  • Maintained database by entering new and updated customer and account information.
  • Reviewed and updated account information in the company computer system.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Researched and resolved customer inquiries regarding account status and payment issues.
  • Managed accounts receivable and payables processes, including invoicing and payments.
  • Assisted with set up for social events and food deliveries.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Answered and directed phone calls to appropriate staff members.

Agent

Arkansas Ankle Monitor
Trumann
06.2024 - Current
  • Ensured high-quality customer service by resolving issues promptly.
  • Managed accurate payment transactions to uphold financial integrity.
  • Performed data entry duties to keep information current and accessible.
  • Streamlined document organization for better efficiency in operations.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Responded to client inquiries and resolved issues promptly.
  • Received and distributed mail, letters, and packages.
  • I answered the office phone and emails to schedule appointments, answer questions, and document information.
  • Performed administrative tasks such as filing paperwork, updating databases, and preparing reports.
  • Processed invoices for payment using accounting software applications.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Volunteer

Delta EMS
Trumann
01.2023 - Current
  • Volunteer crisis responder
  • Facilitated interagency collaborations for mutual aid agreements during times of crisis.
  • Identified issues and handled quickly by using knowledge of best practices and applying critical thinking skills.
  • Abided by local regulations and safety protocols.
  • Assessed the scene upon arrival for possible hazards or dangerous situations.
  • Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
  • Participated in community outreach programs designed to educate citizens about fire safety practices and procedures.

Education

General Associate - Certified Phlebotomist

Arkansas State University - Newport
Jonesboro, AR
05.2025

undergrad -

Crowley's Ridge College
Paragould, AR
05.2024

Skills

  • Phlebotomy skills and venipuncture expertise
  • Collection of specimens, including urine and blood samples
  • Empathetic patient interactions in healthcare settings
  • Adherence to laboratory safety standards
  • Strong verbal communication abilities with patients and staff alike
  • Mastery of time management techniques for efficiency
  • Proficient in problem resolution strategies
  • Collaborative approach to teamwork
  • Exceptional customer service delivery
  • Accurate data entry capabilities
  • Event coordination for entertainment purposes
  • Social media engagement tactics
  • Vendor relationship management skills
  • Catering operations oversight
  • Trained in first aid and CPR for emergencies
  • Preparedness for emergency situations in healthcare environments
  • Payment processing
  • Attention to detail

Certification

Unity Harris Newport Hospital, 05/05/25

Character Qualities

  • Open to learning new things.
  • Friendly and gets along well with others.
  • Always aiming to do my best.
  • Punctual.
  • Treat others with respect.
  • Fast learner.

Languages

English

Future Location

Kaufman, TX

Timeline

Party Host

Company
11.2024 - Current

Agent

Arkansas Ankle Monitor
06.2024 - Current

Volunteer

Delta EMS
01.2023 - Current

General Associate - Certified Phlebotomist

Arkansas State University - Newport

undergrad -

Crowley's Ridge College

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Marlena Hipsher