Shemekia Stephens
Little Rock
Summary
Experienced with comprehensive administrative support, including executive scheduling and office management. Utilizes exceptional organizational skills to maintain efficiency and productivity. Strong understanding of communication strategies and protocol adherence.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
General Secretary
Pulaski County Special School District
12.2019 - Current
- Handles a variety of administrative and clerical tasks to ensure the smooth operation of the school, including record-keeping, communication, and meeting management, serving as a key point of contact.
- Maintaining accurate and organized student, staff, and school records, including attendance, and correspondence.
- Serving as the primary point of contact for phone calls, emails, and general inquiries from parents, students, staff, and the community.
- Maintain a positive working relationship with students, parents, co-workers and administrators
- Managing appointments, setting up meetings, and coordinating events, including school-wide activities and parent-teacher conferences.
- Accurately inputting and maintaining information in school databases and software.
- Distributing mail for school staff
- Assisting with other office tasks as needed, such as photocopying, filing, and preparing materials.
- Support end of year functions
K-12 Substitute Teacher
Pulaski County Special School District
11.2018 - 12.2019
- Demonstrate effective interpersonal skills interacting with students, teachers, administration and parents
- Provide instruction and encourage student progress, as well as manage the learning environment in the absence of the teacher
- Implement school policies and procedures
- Uphold rules and regulations, maintain daily attendance records, and perform extra duties, such as lunch or recess duty.
- Maintaining classroom discipline
- Ensures the classroom runs smoothly and with minimal disruptions.
Technical Support Specialist
Verizon Wireless
11.2006 - 09.2012
- Provide excellent customer service and technical support to customers from the DC, Maryland, VA areas.
- Display problem-solving skills in order to effectively address customer inquiries.
- Communicate with customers in a friendly and professional manner.
- Troubleshoot and address basic network issues.
- Assist customers with PC and mobile device problems.
- Stay current with technical knowledge in order to provide effective support.
- Work independently and exercise self-motivation to meet customer service goals.
- Maintain customer service records and update customer profiles.
- Adhere to customer service policies and procedures.
- Remain up to date with applicable customer service and technical support regulations.
Education
Medical Assistant
Eastern College of Health Vocations
Little Rock, ARBachelor Of Arts - Education
University of Arkansas at Little Rock
Little Rock, AR08.2018
Skills
- Strong verbal communication
- Conflict resolution
- Organization
- Multitasking
- Leadership
- Accurately typing over 55 WPM
- Computer literacy
- Time management
- Interpersonal skills
- Attention to detail
Timeline
General Secretary
Pulaski County Special School District
12.2019 - Current
K-12 Substitute Teacher
Pulaski County Special School District
11.2018 - 12.2019
Technical Support Specialist
Verizon Wireless
11.2006 - 09.2012
Medical Assistant
Eastern College of Health Vocations
Bachelor Of Arts - Education
University of Arkansas at Little Rock
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