SHERI ARMIJO
Little Rock
Summary
Dynamic professional with expertise in customer service and small business operations. Proven track record of enhancing customer retention and developing strategic partnerships to drive business growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistance position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Co-Owner
Star Couriers
2016.05 - Current
- Developed strategic partnerships with local businesses to enhance service offerings.
- Cultivated strategic partnerships with local businesses, expanding service offerings and enhancing customer experience.
- Built and nurtured relationships with customers, fostering loyalty and repeat business.
- Trained and mentored staff on customer service best practices, improving team effectiveness and service quality.
Medical Courier
American Red Cross Blood Services
2018.07 - 2019.01
- Delivered blood products to hospitals, ensuring compliance with safety regulations and protocols.
- Maintained detailed logs of transportation routes and delivery times, enhancing operational efficiency.
- Cultivated strong client relationships through regular communication and dependable service.
- Organized delivery route to maximize efficiency and meet deadlines. for optimal use of time and fuel.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Aftercare Teacher / Long-Term Substitute Teacher
St Edwards Catholic School
2017.09 - 2018.06
- Designed and facilitated engaging aftercare activities, enhancing student participation and enjoyment.
- Established positive relationships with students, fostering a supportive learning environment.
- Collaborated with teachers to align aftercare programs with classroom objectives.
- Observed student behavior and offered constructive feedback, fostering personal and academic growth.
- Implemented effective classroom management strategies, establishing clear expectations and consistent discipline.
- Executed lesson plans created by absent teachers to ensure continuity of instruction. designed by absent teachers.
- Implemented school and class rules to ensure a disciplined classroom atmosphere. to maintain order in classroom.
Phlebotomy Specialist
Quest Diagnostics
2015.07 - 2016.05
- Obtained blood samples from patients following established protocols for accuracy and safety. using established protocols to ensure patient safety and sample integrity.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Checked inventory levels regularly to ensure adequate laboratory supplies were available. and placed orders for laboratory supplies.
- Reviewed and processed laboratory test requisitions to ensure accurate and timely testing.
- Processed and labeled specimens accurately for timely laboratory analysis and reporting.
- Reviewed and processed requisitions for laboratory tests.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Monitored supply levels and placed orders for laboratory supplies.
- Participated in continuing education programs to stay updated on the latest phlebotomy techniques and best practices.
- Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Liaised between laboratory staff and healthcare providers to ensure prompt communication of critical test results.
Phlebotomist / Front Desk Receptionist
Medical Laboratories of Arkansas
1999.08 - 2015.07
- Collected blood samples using venipuncture and capillary techniques in compliance with safety protocols.
- Prepared specimens for laboratory analysis, ensuring accurate labeling and documentation processes.
- Trained new phlebotomists on best practices, increasing consistency in sample collection.
- Maintained equipment and supplies, coordinating inventory to optimize workflow efficiency.
- Educated patients on procedures, alleviating concerns and enhancing overall patient experience.
- Streamlined patient check-in processes, improving operational efficiency within the laboratory.
- Provided compassionate care and effective communication during blood draws, improving patient experience.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Organized and maintained files and records to ensure up-to-date documentation.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Associate of Science - Medical Assistance / Phlebotomist
Remington College
Fayetteville, AR1998-05
No Degree - Veterinary Medicine
University of Arkansas
Fayetteville, AR1995-05
Skills
- Customer service
- Customer relations
- Policy and procedure implementation
- Inventory management
- Staffing
- Multitasking and organization
- Conflict resolution
- Scheduling
- Desktops, laptops, and mobile devices
- Creative thinking
- Small business operations
- Decision-making
- Customer retention
- Customer relationship management (CRM)
- Problem-solving
- Clear communication
- Payroll administration and timekeeping
- Inventory control
- Task delegation
Certification
- Licensed Medical Assistance / Phlebotomy
- Licensed Drug Screen / EBT / Hair Samples
Timeline
Medical Courier
American Red Cross Blood Services
2018.07 - 2019.01
Aftercare Teacher / Long-Term Substitute Teacher
St Edwards Catholic School
2017.09 - 2018.06
Co-Owner
Star Couriers
2016.05 - Current
Phlebotomy Specialist
Quest Diagnostics
2015.07 - 2016.05
Phlebotomist / Front Desk Receptionist
Medical Laboratories of Arkansas
1999.08 - 2015.07
No Degree - Veterinary Medicine
University of Arkansas
Associate of Science - Medical Assistance / Phlebotomist
Remington College