Sheryl Stevens
Bentonville,AR
Summary
Highly detail-oriented and resolution-driven professional with 8+ years of experience in intake coordination, project management, and process improvement. Proven track record of successfully managing intake requests, prioritizing projects, and executing process improvements. Skilled in Walmart Office Systems, Microsoft Office, and Service Platforms.
Dynamic individual with hands-on experience in different areas of supporting stores and business partners. Talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Business Lead, Store Executive Escalations
Walmart
07.2023 - Current
- Coordinate intake requests, validate requirements, and ensure accurate scoping
- Serve as intake gatekeeper, ensuring requests are documented properly and prepared for review
- Track and manage incoming work through the full intake process
- Support prioritization process by gathering key details on timing, dependencies, and resource requirements
Senior Specialist, Store Executive Escalations
Walmart
10.2022 - 07.2023
- Provide continuous follow-up and assistance to Store and Market Managers
- Identify broken processes and implement corrective actions
- Collaborate with cross-functional teams to resolve issues
- Assist in new hire training and provide ongoing support
SAM Assignment for MMEE
Walmart
07.2022 - 10.2022
- Oversee the launch of the Market Manager EE hotline
- Provide feedback to leaders, peers, and business partners
- Maintain effective communication regarding schedules, hot issues, and process changes
Specialist III
Walmart Shared Services
10.2017 - 07.2022
- Support 27 UPC agents in resolving store-level issues
- Monitor CMS for timely call response
- Collaborate with cross-functional teams to develop action plans
Merchandise Execution Resolution Specialist (MERS)
Walmart Shared Services
11.2013 - 10.2017
- Identify, troubleshoot, and resolve store concerns
- Collaborate with cross-functional teams to develop resolution plans to reduce the number of tickets from stores
- Execute process improvement projects for Operations and Merchants
Education
High School Diploma -
Ozark High School
Ozark, MO05.1980
Skills
- Walmart Office Systems: ProFloor
- ProSpace
- ROC
- Oracle
- Remedy
- DWG
- Putty
- Traits and Survey
- GPI
- HOST
- VPI
- CMS
- SAP
- Microsoft Office: Word
- Excel
- PowerPoint
- Service Platforms: Service Channel
- Service Now
- Experience with process improvement
Timeline
Business Lead, Store Executive Escalations
Walmart
07.2023 - Current
Senior Specialist, Store Executive Escalations
Walmart
10.2022 - 07.2023
SAM Assignment for MMEE
Walmart
07.2022 - 10.2022
Specialist III
Walmart Shared Services
10.2017 - 07.2022
Merchandise Execution Resolution Specialist (MERS)
Walmart Shared Services
11.2013 - 10.2017
High School Diploma -
Ozark High School
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