Shirisha Baira
Cave Springs
Summary
Dynamic Reception Manager at Gopal LLC with a strong focus on customer service and team collaboration. Enhanced guest satisfaction through streamlined check-in processes and effective complaint resolution. Proven ability in staff training and inventory management, ensuring compliance with health regulations while fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Reception Manager
Gopal LLC
09.2023 - Current
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Coordinated group bookings efficiently, working closely with event planners to tailor packages that met client-specific requirements.
Daycare Assistant Teacher
Little Martians Learning Center
10.2022 - 04.2023
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Kept notes of behavior issues, food served, and medications administered to children.
- Arrived at assigned areas on time, prepared, and ready to work.
Education
Bachelor of Medicine And Bachelor of Surgery - Medicine
Jinzhou Medical University
Jinzhou City, Liaoning Province, China01-2020
Skills
- Customer service focus
- Budgeting and financials
- Staff training and development
- Data entry proficiency
- Guest relations
- Customer service
Timeline
Reception Manager
Gopal LLC
09.2023 - Current
Daycare Assistant Teacher
Little Martians Learning Center
10.2022 - 04.2023
Bachelor of Medicine And Bachelor of Surgery - Medicine
Jinzhou Medical University
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