Shonda Noblett
Lavaca
Summary
Dedicated paraprofessional with 18 years of experience in classroom management and teaching techniques within an elementary setting, including 15 years in self-contained classrooms. Proven ability to help students achieve goals by effectively implementing lesson plans from lead teachers, along with 3 years of specialized experience in literacy and mathematics intervention for small groups. Skilled in managing front desk activities while fostering a welcoming atmosphere for clients, ensuring a positive environment for both students and visitors. Strong organizational skills and keen attention to detail contribute to streamlined office operations, supported by a solid understanding of effective communication techniques and customer service principles.
Overview
19
19
years of professional experience
Work History
Receptionist
State Farm
01.2023 - 07.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Paraprofessional / Education Assistant
Dover School District
12.2006 - 01.2023
- Supported mentorship of Elementary students and provided a safe environment.
- One on one tutoring to improve State testing.
- Small groups and tutor in Math and Literacy.
- Assisted teacher managing education tasks for students in grades K-4.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Administered tests and assessments to evaluate student progress and performance.
- Coordinated with teachers to monitor student progress, identifying areas for improvement.
- Assisted in creating lesson plans that accommodated various learning styles, promoting inclusivity.
- Utilized technology in classroom to enhance learning experiences.
- Participated in professional development workshops, continuously improving teaching skills.
- Took part in professional development workshops to boost skills.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
High School -
Dardanelle High School
Dardanelle, AR01.1990
Elementary Education
Arkansas Tech University
Russellville, AR01.1993
Skills
- Lesson Plans
- Conflict Resolution
- Classroom Management
- Small Groups
- Learning Techniques
- Supervision
- Instruction Materials
- Behavioral Issues
- One on One tutoring
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Office administration
- Mail handling
- Multi-line telephone operation
- Phone etiquette
Languages
English
Timeline
Receptionist
State Farm
01.2023 - 07.2025
Paraprofessional / Education Assistant
Dover School District
12.2006 - 01.2023
Elementary Education
Arkansas Tech University
High School -
Dardanelle High School
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