SHUNTAVIA MOORE
Jonesboro
Summary
Highly skilled in interpersonal communication and dedicated to providing exceptional customer service. Eager to contribute to a dynamic environment for continued learning and growth. Excels in efficient problem-solving and multitasking, with a knack for quickly grasping new procedures and technologies. Prepared to utilize and enhance effective communication and organizational skills in the role.
Overview
14
14
years of professional experience
Work History
REPRESENTATIVE
UTSW MEDICAL CENTER
08.2023 - 12.2024
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
- Successfully managed multiple projects simultaneously while maintaining high standards of performance
- Developed relationships with customers by providing prompt responses to requests and inquiries
- Taken crisis calls and refilling medication request
- Verify patients insurances and answering billing questions
MENTAL HEALTH TECHNICIAN
Millwood hospital
03.2021 - 07.2023
- Listen to patients' concerns, observe their behavior, and record their condition
- Report changes in patient health or behavior to medical staff
- Lead patients in therapeutic and recreational activities
- Provide assistance to emotionally disturbed, mentally impaired, and disabled patients
- Provide routine care to patients, such as grooming, bathing, dressing, etc
- Obtain specimens, weights, glucose monitoring, and vital signs of patients
- Observes patients for any abnormal behavior or physical signs
PATIENT CARE TECHNICIAN
Methodist Hospital
02.2016 - 02.2021
- Performed hourly rounds and responded promptly to call lights
- Utilized computer systems for charting patient data
- Assisted patients with eating, bathing, and grooming, supporting activities of daily living
CUSTOMER SERVICE REPRESENTATIVE
Aegis
10.2010 - 02.2016
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2019
MEDICAL RECORDS CERTIFICATION - HEALTH CARE
University of Phoenix
Phoenix, AZ10-2024
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ11-2028
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
REPRESENTATIVE
UTSW MEDICAL CENTER
08.2023 - 12.2024
MENTAL HEALTH TECHNICIAN
Millwood hospital
03.2021 - 07.2023
PATIENT CARE TECHNICIAN
Methodist Hospital
02.2016 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
Aegis
10.2010 - 02.2016
High School Diploma -
Penn Foster Career School
MEDICAL RECORDS CERTIFICATION - HEALTH CARE
University of Phoenix
Bachelor of Science - Health Administration
University of Phoenix
Similar Profiles
Joshua Hilliard, MS, PA-CJoshua Hilliard, MS, PA-C
ACHD Surgical Coordinator/Pediatric CT Surgery APP at UTSW Medical Center/Children's Medical CenterACHD Surgical Coordinator/Pediatric CT Surgery APP at UTSW Medical Center/Children's Medical Center
Edmundo Zarate MoraEdmundo Zarate Mora
Delivery Coordinator/Stores Clerk at UTSW Medical Center (Animal Resource Center)Delivery Coordinator/Stores Clerk at UTSW Medical Center (Animal Resource Center)
Erika HickmanErika Hickman
Registered Nurse - CVICU at UTSW Medical Center - CUHRegistered Nurse - CVICU at UTSW Medical Center - CUH