Summary
Overview
Work History
Education
Skills
Travel, History, Archeology
Timeline
Generic
Silvia Matarazzo

Silvia Matarazzo

Cruise Check-in Agents
Dania Beach

Summary

At Taabara Travel, I excelled as a Cruise Check-in Agent, adeptly managing challenging situations and streamlining the check-in process to enhance passenger satisfaction. My expertise in basic computer skills and cross-cultural sensitivity significantly contributed to maintaining high service standards, especially during peak periods. My efforts ensured efficient reservation management and accurate flight information dissemination.

Overview

1
1
year of professional experience
1
1
Language

Work History

Cruise Check in Agent

Taabara Travel
06.2023 - 05.2024
  • Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
  • Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
  • Collaborated with team members to maintain high-quality service standards during peak travel times.
  • Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.

Education

No Degree - Construction Management

Chanin. Inc
Miami, Florida
05.2001 -

No Degree - QuickBooks Sortware

Miami Dade Comunity College
Miami, Florida
05.2001 -

GED -

Hi Tech School of Miami
MIami, Florida
05.2001 -

Skills

Cross-cultural sensitivity

Travel, History, Archeology

For the last past 7 years I was traveling to Europe, Middle East, Central America, South America.

Central America I visited Mexico City, Toluca, Teotihuacan, Puebla, Taxco, Iguala, Cancun, Acapulco, Isla Mujeres, Cozumel, Coyoacan, Museum of Diego Rivera and Frida Kahlo.

Europe: Visited UK, London City, Buckingham Palace, Windsor, Windsor Castel,  Westminster Palace, Westminster Abby, Thames river cruise, Tower of London.

France, Paris, Eiffel Tower, Montmartre, the old artist village, and Basilica of the Sacred Heart, Sena River cruise to enjoy the lights in the Parisian night, Notre Dame Cathedral, Orsay Museum, Louvre Museum, Opera Garnier, Moulin Rouge, Invalided, Napoleon Tomb, Latin Quarter.

Italy: Rome, Naples, Pompeii, Amalfi Coast, Florence, Milan.

Middle East: Israel, Jerusalem, Cafarnaum, Belen, Galilean, Galilean Sea, Tiberias, Judea, Ain Karem.

South America: Buenos Aires, Iguazu falls, Mendoza, Bariloche, Husuaia.

Middle East, and Italy  visited various archeological sites. 

I will continue adding places that I visit because my passion is to travel to see different countries, people, languages and cultures around the world.


Timeline

Cruise Check in Agent

Taabara Travel
06.2023 - 05.2024

No Degree - Construction Management

Chanin. Inc
05.2001 -

No Degree - QuickBooks Sortware

Miami Dade Comunity College
05.2001 -

GED -

Hi Tech School of Miami
05.2001 -
Silvia MatarazzoCruise Check-in Agents