Skyla Davis
Batesville
Summary
Dynamic Pharmacy Technician with extensive experience at Walgreen's Pharmacy, excelling in medication dispensing and insurance processing. Proven ability to enhance patient care through effective collaboration and training. Skilled in pharmacy software and maintaining compliance with FDA and HIPAA regulations, ensuring a safe and organized environment for optimal patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Batesville
12.2024 - Current
- Assisted pharmacists in preparing and dispensing medication to patients.
- Maintained accurate patient records and medication inventory levels.
- Operated pharmacy software to manage prescriptions and customer information.
- Collaborated with healthcare providers to resolve medication-related issues.
- Ensured a clean and organized work environment in the pharmacy area.
- Processed insurance claims for prescription medications efficiently.
- Provided excellent customer service by addressing patient inquiries promptly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Flagged potential side effects and allergies to prescribed medications for patients.
Patient Care Technician
White River Medical Center
Batesville
05.2024 - 12.2025
- Assisted nursing staff with daily tasks, including patient monitoring and hygiene.
- Provided direct patient care in accordance with medical protocols and standards.
- Recorded vital signs accurately and reported changes to healthcare team members.
- Prepared and maintained patient rooms for optimal comfort and safety.
- Educated patients on health practices and supported their emotional well-being.
- Maintained cleanliness and organization in patient areas to promote a healing environment.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
Retail Associate
Goodwill Industries Store & Donation Center
Batesville
05.2022 - 05.2024
- Assisted customers with product selection and answered inquiries.
- Managed cash register transactions and processed donations.
- Organized merchandise displays to enhance store appearance.
- Collaborated with team members to maintain a clean shopping environment.
- Sorted and priced donated items for sale on the floor.
- Provided excellent customer service to ensure a positive shopping experience.
- Trained new associates on store policies and procedures.
- Monitored inventory levels and restocked shelves as needed.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Organized backroom storage areas for efficient access to merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Performed price checks on items requested by customers.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Southside Charter High School
Batesville, AR05-2023
Skills
- Medication dispensing
- Pharmacy software
- Inventory management
- Prescription verification
- Insurance processing
- Patient care
- Administering Vaccinations
- Healthcare collaboration
- Data entry accuracy
- Team collaboration
- Training and mentoring
- Pharmaceutical calculations
- Drug monitoring
- Answering customer questions
- FDA and HIPAA compliance
- Vital signs monitoring
- Patient care procedures
- Infection control practices
- First aid techniques
- Specimen collection
- Patient observation
- Acute care
- Bed preparation
- Patient positioning
- Basic life support
- CPR certification
- EKG interpretation
- Vitals documentation
- Feeding assistance
- Safety protocols
- Light housekeeping
- Dementia and Alzheimer's care
Certification
- Basic Life Support
- Certified Immunizer
- Pharmacy Technician
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2024 - Current
Patient Care Technician
White River Medical Center
05.2024 - 12.2025
Retail Associate
Goodwill Industries Store & Donation Center
05.2022 - 05.2024
High School Diploma -
Southside Charter High School
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