Skylar Wierman
Russellville
Summary
Proactive senior analyst with expertise in identifying customer needs and delivering exceptional service. Strong analytical and communication skills drive strategic planning and enhance customer relations. Committed to leveraging data-driven insights to improve service offerings.
Overview
4
4
years of professional experience
Work History
Senior Analyst - Verizon Executive Office
Verizon
Remote
09.2025 - Current
- Collaborated with cross-functional teams to achieve high-quality project outcomes within tight timelines.
- Developed concise reports summarizing findings and insights for stakeholders.
- Updated knowledge base on industry trends and best practices to inform strategic decisions.
- Identified customer needs to enhance service delivery and improve satisfaction.
- Engaged customers to assess needs and provide tailored solutions.
- Resolved customer complaints promptly through teamwork.
- Documented feedback on customer preferences to refine services and offerings.
- Monitored customer interactions to ensure compliance with service standards.
Customer Service Representative
Verizon
Remote
02.2022 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Master of Arts - Communications
Arkansas Tech University
Russellville, AR05-2018
Skills
- Project management
- Data analysis
- Strategic planning
- Trend monitoring
- Report writing
- Customer relationship management
Timeline
Senior Analyst - Verizon Executive Office
Verizon
09.2025 - Current
Customer Service Representative
Verizon
02.2022 - 09.2025
Master of Arts - Communications
Arkansas Tech University