Skyler Davis
Springdale,AR
Overview
5
5
years of professional experience
Work History
Dispatcher
NWA Cards LLC
07.2024 - Current
- Managed high-stress situations calmly and effectively, including incidents and customer service inquiries.
- Communicated with drivers and personnel to coordinate timely completion of routes and work orders.
- Implemented several re-routes using the software RouteSmart
- Collaborated with fellow dispatchers to ensure proper communication between drivers and management.
- Collaborated with management to reach goals for the division such as reducing driver hours and closing work orders.
Customer Service Representative
Cards Holdings Inc.
05.2024 - 07.2024
- Maintained professionalism under pressure while resolving issues with service at Cards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained communication with customers until service issues were fixed.
Substitute Teacher
Springdale Public Schools
12.2019 - 05.2024
Education
Bachelor of Science - Kinesiology
University of Central Arkansas
Conway, AR12-2019
Skills
- Respond to inquiries from customer service in a timely manner with a resolution or an escalation to management
- Dispatching work orders to the driver in an effort to get customer serviced issues resolved
- Quick decision making and communication with drivers to ensure routes are covered when maintenance or personnel issues arise
- Communication with drivers to help make routes more efficient and ensure driver safety
- Using routing software to enhance efficiency in routing
Timeline
Dispatcher
NWA Cards LLC
07.2024 - Current
Customer Service Representative
Cards Holdings Inc.
05.2024 - 07.2024
Substitute Teacher
Springdale Public Schools
12.2019 - 05.2024
Bachelor of Science - Kinesiology
University of Central Arkansas
Similar Profiles
Srinivasu BokkaSrinivasu Bokka
HEAD at NWA Trading LLCHEAD at NWA Trading LLC
Kathryn DriggsKathryn Driggs
Manager at NWA Staffing, LLCManager at NWA Staffing, LLC
Zachary BarnettZachary Barnett
Food Truck Operator at NWA Entertainment Llc.Food Truck Operator at NWA Entertainment Llc.
Kania StarksKania Starks
Financial Aid Student Assistant at Finance DepartmentFinancial Aid Student Assistant at Finance Department
Beverly SmithBeverly Smith
Patient Service Representative at Mercy EndocrinologyPatient Service Representative at Mercy Endocrinology