Skyler Davis
Springdale,AR
Overview
5
5
years of professional experience
Work History
Dispatcher
NWA Cards LLC
07.2024 - Current
- Managed high-stress situations calmly and effectively, including incidents and customer service inquiries.
- Communicated with drivers and personnel to coordinate timely completion of routes and work orders.
- Implemented several re-routes using the software RouteSmart
- Collaborated with fellow dispatchers to ensure proper communication between drivers and management.
- Collaborated with management to reach goals for the division such as reducing driver hours and closing work orders.
Customer Service Representative
Cards Holdings Inc.
05.2024 - 07.2024
- Maintained professionalism under pressure while resolving issues with service at Cards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained communication with customers until service issues were fixed.
Substitute Teacher
Springdale Public Schools
12.2019 - 05.2024
Education
Bachelor of Science - Kinesiology
University of Central Arkansas
Conway, AR12-2019
Skills
- Respond to inquiries from customer service in a timely manner with a resolution or an escalation to management
- Dispatching work orders to the driver in an effort to get customer serviced issues resolved
- Quick decision making and communication with drivers to ensure routes are covered when maintenance or personnel issues arise
- Communication with drivers to help make routes more efficient and ensure driver safety
- Using routing software to enhance efficiency in routing
Timeline
Dispatcher
NWA Cards LLC
07.2024 - Current
Customer Service Representative
Cards Holdings Inc.
05.2024 - 07.2024
Substitute Teacher
Springdale Public Schools
12.2019 - 05.2024
Bachelor of Science - Kinesiology
University of Central Arkansas