Sofía Alvarez Kadesevich
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
4
4
years of professional experience
Work History
Secretary
Dentist Office
10.2022 - Current
- Answered and manage an average of 90 messages and emails from customers and solving their inquiries and setting their appointments
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between the professionals and the clients for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Collections Representative
PROXIMO S.A | TUTELARY FINANCIAL SERVICES
02.2022 - 09.2022
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
Customer Representative
APEX AMERICA | CLARO
10.2019 - 03.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Consistently maintained 90% customer service satisfaction ratings through quality control and surveys.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
Education
High School Diploma -
ISRAELITA GRAL. SAN MARTIN
Córdoba, Argentina12.2017
Skills
- Payroll Administration
- Database Management
- Financial Counseling
- Appointment Scheduling
- Patient Check-In
- Medical Terminology
- Medical Office Management
- Insurance Verification
- Payment Processing
Personal Information
- Available: Full time
- Age: 24
Languages
Spanish
Native language
English
Proficient
C2
Korean
Intermediate
B1
Hebrew
Intermediate
B1
Timeline
Secretary
Dentist Office
10.2022 - Current
Collections Representative
PROXIMO S.A | TUTELARY FINANCIAL SERVICES
02.2022 - 09.2022
Customer Representative
APEX AMERICA | CLARO
10.2019 - 03.2020
High School Diploma -
ISRAELITA GRAL. SAN MARTIN
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