Sofia Arold
Buenos Aires,C
Summary
Dynamic professional with a proven track record in customer service management and process improvement, honed at Entrepreneurship and Construction Company. Excelled in collaborative work and scheduling, enhancing client satisfaction and streamlining operations. Skilled in handling sensitive information and providing top-notch service, demonstrating both strong interpersonal abilities and technical acumen.
Overview
7
7
years of professional experience
Work History
Customer Service
Entrepreneurship
07.2021 - Current
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Enhanced member retention through personalized engagement and excellent customer service.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Provided exceptional customer service, addressing concerns promptly and courteously.
- Cash management and assisting.
Front and Back Desk Receptionist
Construction Company
11.2020 - 06.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Streamlined appointment scheduling for improved time management and increased client appointments.
- Increased efficiency with proficient use of office equipment, such as copiers, scanners, and fax machines.
- Facilitated seamless meetings by coordinating conference room reservations and preparing necessary materials in advance.
Administrative Secretary
Construction Company
05.2017 - 03.2020
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduling meetings.
Education
Tertiary Degree - Tourism And Travel Management
ISFT N°175 Carlos Pellegrini
Moreno, Buenos Aires, Argentina , Argentina12.2025
Skills
- Customer Service Management
- Adherence to high customer service standards
- Effective customer service
- Customer Service Process Improvement
- Collaborative work
- Scheduling
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service
Entrepreneurship
07.2021 - Current
Front and Back Desk Receptionist
Construction Company
11.2020 - 06.2021
Administrative Secretary
Construction Company
05.2017 - 03.2020
Tertiary Degree - Tourism And Travel Management
ISFT N°175 Carlos Pellegrini
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