Sofia Carabetta
Manly
Summary
Emotionally intelligent and computer-savvy person. Strong work ethic, adaptability, great interpersonal skills and a lifelong focus on supporting others and helping them shine. High and fast learner when it comes to facing new challenges, always willing to listen and learn from those who have experience. Maintaining poise and a sense of humor in fast-paced environments while being a team player. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on opportunities.
Overview
8
8
years of professional experience
Work History
OPERATIONS & RELATIONSHIP MANAGER
Removal Company
09.2023 - Current
- Positively engage with prospective clients and gather information regarding their enquiry, identify their needs and recommend services
- Acted as the main point of contact for customers in a consistent and professional manner
- Coordinated jobs calendar and liaise with operational team
- Kept track of enquiries and follow up on unconfirmed jobs
- Created invoices and consolidated accounts (administrative duties)
- Updated out CRM; used XERO Accounting Software
- Worked hand in hand with the marketing team to keep track of leads and make improvements in the ad's campaigns.
CUSTOMER SERVICE ADVISOR & CLINIC MANAGER
Amplifon
11.2022 - 08.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Achieved KPIs and monitored sales reports throughout the month and assisted with action plan to achieve forecast
- Outstanding money and revenue opportunity management
- Worked with local HCP to promote and maintain medical referral relationship and generate leads for the clinic
- Educated and assisted customers with using and servicing their devices and accessories and performed repairs
- Maximized revenue by proactively building and managing key customer relationships while working hand in hand colleagues
- Documented customer correspondence in CRM to track requests, problems and solutions
- Maintained accurate records of client interactions and prepared and processed required documentation for client appointments
- Ordered, received, and managed clinic stock
- Used Fox and Fuze to update customer account information.
STYLIST & PHOTOGRAPHER ASSISTANT
Justo Contenido
08.2022 - 09.2022
- Worked together with the fashion producer & photographer to develop editorial campaigns
- Assisted, coordinated and styled onsite shootings for different Spanish fashion brands
- Assisted and took care of the models' well-being during the campaigns
- Involved in the procedure of selecting the proper material for publishing.
SOCIAL MEDIA ASSISTANT (remote)
Justo Contenido
04.2022 - 11.2022
- Implementation of social media marketing strategies to align with business goals
- Perform research on current benchmark trends and audience
- Market research on trends and on competitors' activities to contribute to the development of monthly calendars and decision-making
- Set specific objectives and report on ROI
- Develop content for online engagement, collaborating with multiple stakeholders and managing execution through various digital channels including creating content for and publishing to social channels
- Doubled social media traffic through effective promotions and campaigns
- Analyzed and reported social media presence, engagement, and effectiveness on all platforms.
CONTENT & SOCIAL MEDIA MANAGER
Freelancer
03.2020 - 03.2022
- Created social media strategies to increase sales and brand awareness across multiple platforms for different projects and clients
- Created, styled and managed shootings to get visual material for these clients
- Prepared monthly calendar to manage online content across multiple platforms
- Analyzed KPIs (engagement, likes) to meet ROI targets
- Managed customer connections, reporting to 100% of inquiries and comments within hours.
CONTENT CREATOR & MARKETING MANAGER
Riskla Comunicaciones
01.2021 - 03.2022
- Used editing and graphic design tools to create content and visuals for social channels according to the client's vision, always listening to their needs and proposing different visions
- Copywriting posts and ads, storytelling for brands
- Content calendar planning and reporting this to senior manager
- Developed skills in SEO, content creation, and trend predictions
- Worked with divergent audiences and brands (fashion, beauty, health, manufacturing, etc.)
- Built and maintained corporate image, brand and identity on social platforms and culture
- Marketing procurement of material & campaigns creation
- Successfully spearheaded campaigns on social media platforms (Facebook, Instagram)
- Monitored online presence of our clients’ companies/brands and engaged with users, strengthening customer relationships
- Implemented marketing and promotion tactics that increase website traffic from social media posts.
EDUCATOR (Teaching English as a Second Language)
Look English Institute
03.2019 - 12.2021
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening skills to young learners (from kindergarten to secondary school)
- Maintained accurate and complete student records, preparing frequent reports on children and classroom activities for parent distribution
- Conducted parent-teacher conferences to discuss development and improvement of children.
RETAIL SALES ASSOCIATE
TD Garden (NBA & NHL)
12.2018 - 03.2019
- Work and travel program with J1 Visa
- Greeted each customer and helped them in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Received deliveries, scanned packages and updated orders in internal database.
EDUCATOR (Teaching English as a Second Language)
Big Ben Institute
02.2017 - 12.2018
- Created learning opportunities for primary learners to acquire a second language based on their needs and goals
- Improved student grammar and conversational skills through role play assignments
- Tested, evaluated and counseled students regarding academic performance and goals.
EDUCATOR (Teaching English as a Second Language)
CCB Idiomas
03.2016 - 12.2016
- Created opportunities for adult students to actively engage with one another in individual interactive learning sessions
- Taught grammar, writing, listening and reading in beginner and intermediate proficiency levels according to students' needs (working and touristic goals).
Education
English As A Second Language (Bachelor's Degree) - Education
Teaching Training College San José
Buenos Aires, Argentina03.2020
Social Media And Advertising Certificate - Marketing
Coder House
Buenos Aires, Argentina11.2021
Digital Marketing & Social Media Management - Marketing
Universidad Nacional De Buenos Aires (UBA)
Buenos Aires, Argentina03.2021
Cabin Crew Course -
Aero CESNA
Mar Del Plata, Argentina10.2015
Skills
- Adobe Photoshop
- Adobe Illustrator
- Lightroom
- Canva
- Adobe After Effects
- Adobe Creative Cloud
- Facebook Business Suite
- Google Analytics
- Academic writing
- MS Office
- Database Management
- Inbound and Outbound phone calls
- Creative Direction
- Calling
- SEO Optimization
- Hootsuite
- Customer Service
- Community Engagement
- Verbal and Written Communication
- Follow-up Skills
- Conflict Resolution
Languages
Spanish
Native language
English
Proficient
C2
Italian
Upper intermediate
B2
French
Elementary
A2
Timeline
OPERATIONS & RELATIONSHIP MANAGER
Removal Company
09.2023 - Current
CUSTOMER SERVICE ADVISOR & CLINIC MANAGER
Amplifon
11.2022 - 08.2023
STYLIST & PHOTOGRAPHER ASSISTANT
Justo Contenido
08.2022 - 09.2022
SOCIAL MEDIA ASSISTANT (remote)
Justo Contenido
04.2022 - 11.2022
CONTENT CREATOR & MARKETING MANAGER
Riskla Comunicaciones
01.2021 - 03.2022
CONTENT & SOCIAL MEDIA MANAGER
Freelancer
03.2020 - 03.2022
EDUCATOR (Teaching English as a Second Language)
Look English Institute
03.2019 - 12.2021
RETAIL SALES ASSOCIATE
TD Garden (NBA & NHL)
12.2018 - 03.2019
EDUCATOR (Teaching English as a Second Language)
Big Ben Institute
02.2017 - 12.2018
EDUCATOR (Teaching English as a Second Language)
CCB Idiomas
03.2016 - 12.2016
English As A Second Language (Bachelor's Degree) - Education
Teaching Training College San José
Social Media And Advertising Certificate - Marketing
Coder House
Digital Marketing & Social Media Management - Marketing
Universidad Nacional De Buenos Aires (UBA)
Cabin Crew Course -
Aero CESNA
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