Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SOFIA CUESTA

Resistencia

Summary

Dedicated and bilingual professional with a unique blend of English and Spanish language instruction, complemented by extensive remote customer service experience. Proven ability to tailor communication and provide support to diverse audiences, from students to clients, while maintaining professionalism and resolving high-stress situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

English & Spanish Language Instructor

Katedra Language School
07.2024 - Current
  • Developed and delivered engaging ESL and Spanish language lessons for students of varying proficiency levels and different ages.
  • Managed all aspects of both in-person and remote classes, including scheduling, student communication, and progress tracking.
  • Utilized virtual platform Microsoft Teams to provide seamless instruction and support for online students.
  • Adapted teaching methods and materials to suit individual student needs, ensuring a high level of satisfaction and learning outcomes.
  • Assisted students in preparing for standardized language exams, resulting in higher scores and improved academic standing.

Social Media Customer Service Representative

Konecta
01.2021 - 03.2022
  • Resolved customer inquiries and complaints with professionalism and empathy, managing high-stress situations to restore client confidence and foster positive service experiences.
  • Provided informed recommendations and accurate company information by developing and maintaining a strong knowledge of products and services.
  • Maintained detailed records of all customer interactions and ensured proper follow-up, ensuring the timely resolution of issues and a seamless service experience.
  • Collaborated with team members to develop and implement best practices, enhancing the overall consistency and quality of customer service delivery.
  • Addressed a high volume of requests from social media channels, ensuring prompt responses and a high level of customer satisfaction.

Education

Degree in English Teaching As A Second Language -

IES San Fernando Rey
04-2021

Skills

  • Teaching Skills: Tailored Learning Approaches, Digital Teaching Methods, Interactive Client & Student Engagement, Performance Assessment
  • Customer Service Skills: Professional Customer Resolution, Effective Multilingual Communication, Cross-Platform
  • Communication Technical & Admin Skills: Strategic Product Knowledge, Process & Quality Improvement, Detailed Record-Keeping

Certification

  • Pronunciation in the English Language Classroom, 2022
  • Teaching Beyond Phonetics, 2022

Languages

Spanish: Native
English: Bilingual

Timeline

English & Spanish Language Instructor

Katedra Language School
07.2024 - Current

Social Media Customer Service Representative

Konecta
01.2021 - 03.2022

Degree in English Teaching As A Second Language -

IES San Fernando Rey

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SOFIA CUESTA