Sofia Serratto
Campana
Summary
Passionate Yoga Instructor adept at working with as many as 40 students each week across a range of classes. Well-versed in compliance requirements, safety and customer relationship management.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Yoga Instructor
Self employed
09.2019 - Current
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Created and managed social media page to promote class schedule, pricing and other information.
- Retained knowledge of studio offerings, programs and pricing to promote brand and guide registration.
Administrative Receptionist
Fitness Gym
11.2016 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained visitor log for entering and leaving facility for security purposes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
Cashier
McDonald's
05.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Master of Science - Biology
Universidad De Buenos Aires
Buenos Aires- Argentina08.2029
High School Diploma -
Colegio Del Norte
Buenos Aires- Argentina11.2018
Skills
- Small and Large Group Instruction
- Punctual and Dependable
- Customer Inquiries
- Conflict Resolution
- Organization Skills
- Time Management
- Organization and Efficiency
- Proactivity
Timeline
Yoga Instructor
Self employed
09.2019 - Current
Cashier
McDonald's
05.2018 - 08.2019
Administrative Receptionist
Fitness Gym
11.2016 - Current
Master of Science - Biology
Universidad De Buenos Aires
High School Diploma -
Colegio Del Norte
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