Sofia Benitez

• Hold in depth understanding of immigration requirements for Canada, creating a holistic and seamless immigration experience for the traveler.
• Manage all immigration specific tasks e.g., visa type assessment & determination, visa processing (either in house or through vendor), instructions provision, etc.
• Key POC for all immigration queries
• Responsible for maintaining accurate and up-to-date notes on the system for all immigration matters.
• Liaise directly with vendors to progress visa applications and other immigration related requirements.
• Process work visas – collecting complete documents for processing invite letter / work permits.
• Respond with complete solution to queries on visas within SLA.
• Coach and guide the team members who are at Level 13 and Level 12
• Work with Travel/Visa agents to ensure timely submission and collection of applications and passport.
• Work with the team members to continuously improve processes and systems
• Perform any projects/activities assigned by the SAN/SPL
• Required to move into other teams such as operations when there is a requirement.

Immigration:

• Process or coordinate the preparation and submission of firm-sponsored visa applications based on local country requirements and procedures.
• Maintain required visa/employment authorization documentation. Document expiration dates in our database and monitor for expiration and coordinate extensions.
• Interface with firm-sponsored visa applicants and permanent residency applicants and the Department of Immigration.
• Interface with outbound assignees and HR where home country support is needed.
• Process and allocate service provider invoices.

Policy Administration:

• Provide assistance to assignees, Payroll and Expense Team, Tax, Project Managers and HR with cross-border policy queries
• Alert Supervisor of any policy deviations in expense claims and take initial follow up actions.
• Distribute informational arrival/departure packs to inbound and outbound assignees.
• Prepare, distribute and monitor for acceptance the Cross Border Agreement for all inbound assignments > 60 days to document responsibilities and entitlements in accordance with assignment length, assignee level and status. Update documentation following any change in these factors. Prepare transfer memorandum for all supported inbound permanent transfers.
• Provide advice and support to local HR and MU leads on permanent transfer options, in conjunction with Global Mobility Specialist, or Country Lead. Prepare costing for the appropriate option.

• Contributed to successful product launches with effective marketing strategies and presentations.
• Strengthened company reputation through exceptional customer service, leading to increased referral business.
• Collaborated with team members to consistently exceed sales targets and drive company growth.
• Spearheaded initiatives to improve internal communication among teams, streamlining information sharing for better collaboration towards common goals.
• In charge of assisting important telecommunications companies and executive directors in the LATAM market, including:
  • Commercial support and backing of business opportunities development
  • Account mapping, contact identification, outreach and communication
  • Meeting scheduling and reporting
  • Elaboration of weekly and monthly executive reports
  • Use of CRM and Office 365
• Optimized sales pipeline management by prioritizing leads based on their likelihood of conversion.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Increased student motivation by providing timely feedback and recognizing individual achievements.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.