Sofronia Ramirez
Edward Jones
Benton,AR
22
years of professional experience
Results-driven retail and operations leader with 30 years of experience enhancing store performance and developing high-impact teams. Expertise in multi-unit leadership, HR support, loss prevention auditing, and workforce scheduling across big-box retail and financial services. Committed to fostering strong customer and employee relationships while driving talent development and compliance in retail management.
Work History
Branch Office Administrator
2 Years 3 Months- Manage daily office operations including scheduling, calendar coordination, and workflow planning.
- Supported account management, ensured documentation accuracy, and facilitated compliance processes.
- Support account management, documentation accuracy, and compliance processes.
- Partnered with Financial Advisor on business planning, developed client engagement strategies, and implemented operational improvements.
- Collaborated with peers and home office teams to uphold consistency and enhance service standards.
PT Parts Sales Manager
1 Year 8 Months- Enabled retail and commercial sales through product expertise and responsive customer service.
- Facilitated merchandise selection and resolved issues for commercial accounts to meet operational needs.
- Managed parts inventory to ensure optimal stock levels and minimize shortages.
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored sales staff on product knowledge and customer service best practices.
Territory Sales Manager / Commercial Sales Manager
10 Months- Led commercial operations across multiple stores, strengthening customer relationships and driving territory profitability.
- Provided high-quality service and resolved issues for commercial partners, ensuring satisfaction and loyalty.
- Trained and developed commercial drivers and counter staff, boosting service quality, accuracy, and product knowledge.
- Ensured billing accuracy and seamless account operations.
Office Manager
1 Year 7 Months- Managed office operations, optimized workflow scheduling, and coordinated technician work orders to enhance service delivery.
- Oversaw accounts receivable, coordinated warranty claims, and supported fleet accounts to maintain financial accuracy.
- Sold repair jobs, ordered parts, and ensured customer satisfaction through streamlined operational processes.
Store Manager/ Commercial Manager
6 Years 6 Months- Directed daily store operations, staffing, merchandising, and safety compliance.
- Recruited, coached, and developed team members, enhancing service quality and meeting performance goals.
- Drove commercial sales and productivity by building relationships and delivering exceptional service to clients.
- Trained commercial drivers and counter staff; ensured billing accuracy and account satisfaction.
- Conducted regular account visits to pinpoint growth opportunities and uphold service standards.
Store Manager
10 Months- Led team to achieve sales targets and improve customer satisfaction.
- Managed daily store operations, ensuring efficient staffing, effective merchandising, and high-quality customer service.
- Coordinated inventory management and visual merchandising to maximize sales potential.
- Implemented training programs to elevate staff skills and improve overall performance.
- Ensured compliance with company policies and safety regulations.
Store Manager / Regional Loss Prevention Auditor
3 Years 7 Months- Recruited, trained, scheduled, developed store teams to enhance operational effectiveness.
- Coached teams to set goals, driving increased commercial and retail sales.
- Audited 57 stores for compliance, shrink control, and operational standards; developed corrective action plans.
- Oversaw merchandising, pricing, inventory accuracy, customer service to ensure operational excellence.
Operations Manager / Department Supervisor
6 Years 10 Months- Oversaw P&L, inventory, markdowns, and operational performance for multiple departments to ensure financial integrity.
- Built business plans and operational strategies to improve productivity and customer satisfaction.
- Recruited, coached, and developed associates and supervisors, resulting in multiple team members promoted to assistant manager roles.
- Developed business plans and operational strategies that enhanced productivity and elevated customer satisfaction.
- Served on the Women in Leadership Committee, mentoring and empowering women in retail leadership.
Education
No Degree - Business Administration And Management
Skills
HR Support: Onboarding
Scheduling
Compliance
Employee development
Client Relationship Management
Performance Management & Accountability
Employee Training
Coaching & Development
Office operations
Store Operations & Workflow Management
Inventory
Merchandising & P&L Support
Loss Prevention & Shrink Reduction
Cross-Functional Collaboration
Relationship Building & Conflict Resolution
Accomplishments
- Earned the Financial Paraplanner Qualified Professional (FPQP) designation (2025).
- Developed and presented a full business plan for KB’s Outdoor Powersports (2012), securing lender and brand partner approval.
- Leadership contributor for The Home Depot Women in Leadership Committee.
Timeline
Branch Office Administrator
Edward Jones
04.2024 - CurrentRead More
PT Parts Sales Manager
AutoZone
04.2024 - 12.2025Read More
Territory Sales Manager / Commercial Sales Manager
AutoZone
06.2023 - 04.2024Read More
Office Manager
Arkansas Auto & Fleet
11.2021 - 06.2023Read More
Store Manager
Gearhead Outfitters
08.2016 - 06.2017Read More
Store Manager/ Commercial Manager
AutoZone
05.2015 - 11.2021Read More
Store Manager / Regional Loss Prevention Auditor
O’Reilly Auto Parts
10.2011 - 05.2015Read More
Operations Manager / Department Supervisor
The Home Depot
12.2004 - 10.2011Read More
Modesto Junior College
No Degree from Business Administration And Management
Read More