SOL ANGELINA CANELO
Córdoba,X
Overview
4
4
years of professional experience
Work History
Apex - Personal Pay Digital Wallet
Customer Service
Córdoba
09.2023 - Current
- Achieved a customer query resolution rate of 87%, surpassing the 50% target
- Over 5 months consistently achieving metric targets with a 90% Net Promoter Score
- Managed customer service operations in a Call Center, optimizing communication through social media to resolve incidents and queries effectively
- Delivered excellence in empathy and customer service, ensuring a positive and constructive experience for every client
- Utilized advanced CRM tools such as Salesforce.com, along with support platforms like Yoizen and Openpass, to enhance customer support
- Demonstrated expertise as a customer service professional, focusing on providing exceptional service and maintaining customer satisfaction
- Resolved incidents efficiently, minimizing disruptions and ensuring prompt, effective solutions for customers
- Showcased high levels of empathy and service, actively listening to customers and addressing their needs with tailored solutions
- Committed to customer satisfaction, consistently providing timely and effective solutions that exceed expectations
Oh Tea!
Customer Service
CABA, Buenos Aires
09.2022 - 02.2023
- Managed cash efficiently and handled financial transactions, ensuring accuracy in cash flow and transaction records
- Delivered excellence in customer service by fostering a positive experience through empathy and a constant commitment to service
- Oversaw distribution and inventory control, ensuring accuracy in stock counts and availability of merchandise
- Demonstrated high levels of empathy and dedication to customers, consistently addressing their needs with care and attention
McDonald's
Customer Service
CABA, Buenos Aires
03.2021 - 08.2021
- Ensured excellence in customer service, focusing on the effective and agile resolution of incidents
- Demonstrated skill in sales and cash operations, ensuring efficient and accurate transactions
- Built empathetic connections with customers, ensuring a satisfactory and positive experience
- Communicated effectively with customers, providing clear and helpful information
- Performed sales and cashiering tasks with agility and efficiency, ensuring smooth transactions
Education
Associate's Degree - Fashion Management
Universidad Siglo 21
Córdoba01.2027
Leadership Course -
OAGNU
Cordoba 12.2019
Coordinator's Course -
OAGNU
Cordoba12.2019
Skills
- Customer Service Excellence
- Incident Resolution
- Empathy and Active Listening
- Customer Satisfaction Focus
- Attention to Detail
- Work Scheduling and Planning
LANGUAGES
- English, B2
- Spanish, Native
Timeline
Apex - Personal Pay Digital Wallet
Customer Service
09.2023 - Current
Oh Tea!
Customer Service
09.2022 - 02.2023
McDonald's
Customer Service
03.2021 - 08.2021
Associate's Degree - Fashion Management
Universidad Siglo 21
Leadership Course -
OAGNU
Coordinator's Course -
OAGNU