Sonia I Lopez
Benton
Summary
Accomplished professional with expertise in property assessment and tax compliance at Saline County Assessor. Demonstrated exceptional communication and problem-solving skills, enhancing customer satisfaction by 20%. Proven ability to manage data entry and transaction processing efficiently, ensuring accurate records and compliance. Adept at fostering positive relationships and delivering outstanding service in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Assessor Homestead Assistant
Saline County Assessor
Benton
08.2018 - 07.2025
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Entered data into databases accurately and efficiently.
- Assisted in the preparation of reports, presentations and correspondence.
- Assisted in processing property assessments and maintaining accurate records.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Saline County Deputy Collector
Saline County Collector Office
Benton
08.2018 - 06.2023
- Processed tax payments and ensured compliance with county regulations.
- Maintained accurate records of transactions and taxpayer information.
- Communicated effectively with taxpayers to facilitate payment arrangements.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Assisted customers with inquiries regarding billing statements and account status.
- Received payment and posted to appropriate customer accounts.
Education
Some College (No Degree) - Biology
Interamerican University of Puerto Rico
Puerto RicoSkills
- Communication skills
- Customer service
- Data entry
- Problem solving
- Property assessment
- Transaction processing
- Tax compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assessor Homestead Assistant
Saline County Assessor
08.2018 - 07.2025
Saline County Deputy Collector
Saline County Collector Office
08.2018 - 06.2023
Some College (No Degree) - Biology
Interamerican University of Puerto Rico
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