Sophia DeFreitas
Bentonville
Summary
Dynamic customer service professional with a proven track record at Lowe's Home Improvement, excelling in teamwork and problem-solving. Recognized for enhancing customer satisfaction and operational efficiency, while effectively managing inventory and training staff. Committed to delivering results through attention to detail and a friendly, positive attitude.
Overview
4
4
years of professional experience
Work History
Customers Service
Lowes Home Improvment
Bentonville, AR
03.2026 - 07.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Shift Leader
Big Orange
Rogers, AR
10.2024 - 11.2025
- Supervised team of front end to ensure high-quality customer service and operational efficiency.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented daily shift schedules to optimize staffing based on peak business hours.
- Monitored cash handling procedures, ensuring accuracy and compliance with company standards.
- Assisted in creating promotional displays, increasing product visibility and customer engagement.
- Resolved customer complaints effectively, maintaining satisfaction and loyalty to brand values.
- Trained new employees and delegated daily tasks and responsibilities.
Front End Associate
Parma
Pawtucket, RI
03.2022 - 10.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems, ensuring accurate transactions and efficient checkout processes.
- Maintained visual merchandising standards to create appealing product displays.
- Collaborated with team members to streamline inventory management and stock replenishment.
Education
High School Diploma -
Arkansas Graduate
Little Rock, AR12.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Customers Service
Lowes Home Improvment
03.2026 - 07.2026
Shift Leader
Big Orange
10.2024 - 11.2025
Front End Associate
Parma
03.2022 - 10.2023
High School Diploma -
Arkansas Graduate