Stacey Conkle

• Scaled from Launch to $360k in annual revenue
• Provided leadership and guidance to subordinate managers and supervisors.
• Communicated clear and consistent messages regarding departmental goals to produce desired results.
• Developed training programs for new employees as well as existing staff members.
• Developed and maintained client relationships to grow business and improve account retention.
• Ensured compliance with applicable laws, regulations, industry standards.
• Developed and implemented operational strategies to improve efficiency and reduce costs.
• Conducted regular quality audits to identify areas for improvement and enhance service delivery.
• Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
• Worked with management team to develop operational goals aligned with business strategy.
• Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
• Won Best Of NWA 2023 & 2024.
• Built a business that operates with limited oversight.

• Joined during post-COVID recovery to stabilize operations and rebuild internal systems
• Led restructuring and stabilization of housekeeping operations
• Implemented practical workflows and processes to support a lean team
• Supported guest services while helping build and transition responsibilities to a dedicated team
• Served as primary point of contact for guests, property owners, staff, and after-hours escalations
• Contributed to onboarding and operational readiness of 10 new profitable properties within six months
• Improved housekeeping financial performance, putting the department on track for profitability

My family and I sold our home in Arizona and traveled around in our RV before pausing in NW Arkansas during Covid and ultimately planting new roots. During this time, I also:

• Learned Wordpress
• Built a website
• Blogged

• Progressed from customer support to sales support and into a supervisory role during rapid company growth
• Oversaw a multi-state closing department supporting high-volume real estate transactions
• Rebuilt and led a struggling team of six into a high-performing team of ten
• Supported expansion into eight new markets over two years
• Managed workflows for closing and acquisition of 400–600 homes per month
• Maintained average Net Promoter Score (NPS) of 70 and 90%+ customer satisfaction
• Awarded 2019 Stevie Award for Customer Service