Stacey Taylor
Bentonville
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Dispatcher
Area Agency on Aging
06.2018 - 12.2018
- Collaborated with local health agencies to coordinate transportation for clients with special needs.
- Maintained accurate logs of service requests, ensuring compliance with agency reporting standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Driver
SE Trans
01.2022 - 02.2023
- Delivered timely and safe transportation services, adhering to all local and federal regulations.
- Managed vehicle maintenance schedules, ensuring all safety checks were performed regularly and thoroughly.
- Coordinated efficient route planning to minimize delays and optimize fuel consumption across multiple deliveries.
- Executed comprehensive pre-trip inspections, identifying potential issues before departure to enhance safety compliance.
Driver
GPS Trans
06.2020 - 12.2021
Receptionist
The Breast Center
07.2019 - 03.2020
Insurance Verification
Northwest Health
03.2019 - 06.2019
GCIII
K4 Solutions
11.2013 - 05.2017
Marketing Field Rep
Niblock and Bueker Law Firm
04.2013 - 08.2013
Customer Service Rep
AG Russell Knives
Rogers, AR
11.2012 - 12.2012
ROI Specialist
Datavant
Springdale, AR
03.2023 - Current
- Analyzed patient data requests to optimize the retrieval process, enhancing service delivery and accuracy.
- Coordinated with healthcare providers to streamline information exchange, improving compliance with privacy regulations.
- Managed document tracking systems, facilitating timely access to records for clinical teams and stakeholders.
- Developed training materials for staff on ROI procedures, fostering a culture of continuous improvement.
- Implemented quality control measures for medical record requests, ensuring adherence to established standards and protocols.
- Reviewed and processed incoming requests efficiently, maintaining high standards of confidentiality and patient care.
- Developed strong relationships with third-party payers, facilitating prompt resolution of claims issues and ensuring accurate reimbursements.
- Coordinated with external auditors to ensure accuracy and compliance in all financial reporting related to return on investment measures.
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in managing sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Tracked and monitored requests for medical records release.
- Processed and tracked requests for medical records from external organizations.
- Identified new methods to optimize medical records management.
Education
High School Diploma -
Fayetteville High School
Fayetteville, AR06.1988
Skills
- MS Excel
- MS Word
- MS Publisher
- MS Office
- Lotus
- Outlook
- Multi-phone lines
Timeline
ROI Specialist
Datavant
03.2023 - Current
Driver
SE Trans
01.2022 - 02.2023
Driver
GPS Trans
06.2020 - 12.2021
Receptionist
The Breast Center
07.2019 - 03.2020
Insurance Verification
Northwest Health
03.2019 - 06.2019
Dispatcher
Area Agency on Aging
06.2018 - 12.2018
GCIII
K4 Solutions
11.2013 - 05.2017
Marketing Field Rep
Niblock and Bueker Law Firm
04.2013 - 08.2013
Customer Service Rep
AG Russell Knives
11.2012 - 12.2012
High School Diploma -
Fayetteville High School
Aspire Talent Accelerator Graduate
This was a leadership program offered through Datavant as part of the Ignite Leadership development program. It was an eight month course that I successfully completed through many challenges including hernia repair surgery, and losing my home to a tornado. I was only late on one project, missed one meeting, and kept up with my normal scheduled business tasks.