Stacy Hampton
Mayflower
Summary
I have over 20 years of experience, providing exceptional customer service while supporting office operations, coordinating vendors, managing, administrative processes, and building strong relationships, with customers, families, employees, and the public. I want to obtain a job with a stable company, were I can utilize my skills and experience to the fullest!
Overview
19
19
years of professional experience
Work History
Assistant Manager
Golden Oaks Private Care Home
Greenbrier, AR
03.2025 - Current
- Assisted with the daily operations of a hospice senior care home, ensuring a safe, supportive, and resident-focused environment.
- Provided direct resident care while promoting dignity, comfort, and quality of life.
- Assisted in managing budgets, monitoring expenses, and supporting cost-effective operations.
- Oversaw inventory management and coordinated weekly ordering of food, supplies, and resident care products.
- Served as a liaison between residents, families, staff, and the community, maintaining clear and compassionate communication.
- Conducted tours for prospective residents and families, highlighting community services and assisting with occupancy growth.
- Collaborated with department leaders and staff to ensure efficient daily operations and high-quality resident care.
- Addressed and resolved employee, resident, and family concerns in a professional and timely manner.
- Assisted with staff supervision, scheduling, training, and team development.
- Maintained compliance with company policies, resident care standards, and applicable regulations.
- Fostered a positive workplace culture through effective communication, problem-solving, and conflict resolution.
- Built strong relationships with residents, families, healthcare providers, and community partners to enhance resident satisfaction and community engagement.
Closing Manager
Stroud’s Diner
Mayflower, AR
01.2016 - 07.2024
- Managed all restaurant operations during evening shifts, ensuring exceptional customer service and efficient team performance.
- Built strong relationships with guests, earning consistent praise for professionalism, friendliness, and problem-solving abilities.
- Resolved customer concerns promptly and effectively, turning challenges into positive guest experiences.
- Supervised and supported front-of-house and back-of-house staff to maintain smooth operations during peak business hours.
- Handled cash management, drawer reconciliation, and end-of-day financial reporting.
- Ensured compliance with food safety, cleanliness, and company standards throughout the restaurant.
- Assisted with staff training, coaching, and performance development.
- Coordinated shift assignments and maintained effective communication between team members.
- Oversaw restaurant closing procedures, including cleaning, inventory checks, security, and preparation for the next business day.
- Maintained a welcoming atmosphere that encouraged repeat business and positive customer feedback.
Facility Team Asst./Security System Coordinator
Southwestern Energy
Conway, AR
07.2007 - 11.2015
- Coordinated daily operations with janitorial and vending service vendors, ensuring facilities consistently met company standards.
- Reviewed, coded, and processed departmental invoices for payment approval while maintaining accurate financial records.
- Routed invoices through the OpenInvoice system and worked directly with vendors to resolve billing discrepancies and payment issues.
- Administered company security access through the Lenel OnGuard Security System, including creating employee ID badges, assigning access permissions, and generating security reports.
- Served as a primary point of contact for employees regarding building access, security credentials, and related support needs.
- Coordinated company events by scheduling vendors, arranging logistics, managing setup and teardown, and ordering employee recognition awards and plaques.
- Managed company fleet vehicles, including vehicle check-in/check-out procedures, recordkeeping, and policy compliance.
- Performed account analysis, reconciliations, and verification of monthly billing data to ensure accuracy and proper cost allocation.
- Generated monthly and quarterly reports to support departmental budgeting, accounting, and operational decision-making.
- Maintained strong working relationships with vendors, employees, and internal departments through effective communication and customer service.
Education
High School Diploma -
Mayflower High School
Mayflower, AR05.1996
Skills
- Team Leadership
- Excellent Customer Service
- Conflict Resolution
- Budget Management
- Inventory Control
- Staff Training & Development
- Public Relations
- Family & Resident Communication
- Operations Management
- Scheduling & Staffing
- Problem Solving
- Community Engagement
- Senior Care
- Event Coordinating
Community Leadership
Board of Directors Member
Mayflower Chamber of Commerce
2025-Present
- Collaborate with local business and community leaders to support economic growth and community development.
- Participate in planning community events, business initiatives, and chamber activities.
- Promote positive relationships between local businesses, residents, and community organizations.
- Support programs that encourage business engagement and community involvement.
Timeline
Assistant Manager
Golden Oaks Private Care Home
03.2025 - Current
Closing Manager
Stroud’s Diner
01.2016 - 07.2024
Facility Team Asst./Security System Coordinator
Southwestern Energy
07.2007 - 11.2015
High School Diploma -
Mayflower High School