Starla Steele
Cabot
Summary
Dynamic property management professional with a proven track record at Richardson Properties, LLC, excelling in budgeting and financial oversight. Adept at fostering customer satisfaction and team leadership, I achieved 100% occupancy at Andover Crossing Apartments while enhancing resident retention through effective communication and strategic marketing initiatives. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
25
25
years of professional experience
Work History
Server
Tall Paul's
Cabot
07.2025 - Current
- Assisted with table service and supported additional areas as needed.
- Provided excellent customer service in a fast-paced dining environment.
- Greeted customers, assisted with seating arrangements, and ensured smooth transitions.
- Performed assigned closing tasks, including bussing tables and maintaining cleanliness.
Delivery Driver
UberEATS, DoorDash
Cabot
08.2023 - Current
- I am an independent driver for UberEats and Doordash.
- I take deliveries assigned to me.
- My responsibilities include making sure the customer's order is accurate and meets the expectations set forth for proper delivery.
- I am to make sure that orders are stored properly free of damage, not tampered with and delivered to the customer in a timely manner.
- I am held accountable to keep a specific percent of acceptance, and completion of delivery orders and to receive positive reviews and feedback from customers, I currently am at a 95% for customer satisfaction.
- Deliveries include Walmart grocery online orders and food delivery orders, prescription(s), shop and deliver.
- When delivering such orders as customer prescriptions I am held to handle the order confidentially.
Community Director
Richardson Properties, LLC
Little Rock
07.2022 - 12.2022
- Executed payroll processing and new hire onboarding efficiently and accurately.
- Prepared month-end reports and final account statements within deadlines.
- Ensured all property functions adhered to established company standards.
- Maintained compliance with operational procedures for optimal performance.
Property Manager
Equity Management
Sherwood
02.2022 - 07.2022
- Completed all essential property management tasks, ensuring operational success and staff efficiency.
- Prepared budgets and financial reports for effective property management oversight.
- Managed tenant move-ins and move-outs while assessing grounds condition and vendor performance.
- Executed hiring and payroll processes, along with overseeing invoices and service agreements.
Service Administrative Assistant
Comfort Systems USA
Jacksonville
08.2021 - 02.2022
- I am responsible for communication with all customers accounts with Comfort Systems.
- I review invoices, and contact customers regarding payments.
- I also assist in accounts payable and accounts receivable department.
Property Manager
Andover Crossing Apartments
Andover
03.2018 - 07.2021
- I started at the property during the process of a management change, the change occurred 6 months into my time with the property.
- Within my first few months in my position I grew the property to a 100% occupancy when the property was under 90% occupancy when I started.
- To complete reports including budget, activity report, and market survey on dates requested throughout the month.
- Accurately maintain resident and personnel files and contacts and handle all information confidentiality.
- Have meetings with staff periodically for necessary communication and understanding of the set goals of the property upkeep, and occupancy.
- In addition to maintaining high occupancy percentage I also continued to reach the goal of high penetration numbers for Cox(Internet/telephone) services and Renters insurance.
- Also, worked delinquently on a system for achieving positive resident retention and resident renewals.
- I built a strong relationship with the local chamber of commerce, the local apartment association and the National apartment association.
Assistant property manager, Regional supervisor administrative assistant
Case & Associates
Wichita
09.2007 - 09.2017
- My responsibilities were to assist the property manager in attaining the main goal of the property and achieve company standards.
- Responsibility was to assist the property manager in day to day goals of the general property performance, and goals as necessary.
- My responsibility was to assist the direct regional property supervisor over property management.
- I kept his calendar up to date on meetings, conferences, interviews, travel appointments, etc.
- I compiled reports from all of the properties in his portfolio and sent necessary information up to the main office when scheduled.
- It was my responsibility to handle all of the filing of each property such as vendor contracts, confidential documentation and reports.
Carside To-Go Specialist, hostess, expediter
Applebee's
Wichita
07.2001 - 01.2008
- I assisted in many positions throughout the restaurant to assure satisfactory customer service.
- I additionally helped with training new staff with the computer system, running tickets, additional company standards.
Education
Associate of Applied Science -
ASU- Beebe
Beebe, AR07-2026
High School Diploma -
Clearwater High School
Clearwater, KS05.2003
Skills
- Assistant manager experience
- Fair housing regulations
- Budgeting and financial management
- Property leasing and management
- Yardi and Entrata software
- Accounts payable and receivable
- Office and administrative management
- Leadership and supervision
- Customer service excellence
- Microsoft Excel and Office proficiency
- Cash handling and register operations
- Payroll processing and bookkeeping
- Marketing strategies and email campaigns
- Typing and 10-key skills
- Time management and organization
- Computer literacy and research skills
- Communication skills and conflict resolution
- OSHA compliance knowledge
- Interviewing techniques and negotiation
Awards
President's Award, 05/01/15
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer Focus & Orientation, Proficient, 05/01/21
Timeline
Server
Tall Paul's
07.2025 - Current
Delivery Driver
UberEATS, DoorDash
08.2023 - Current
Community Director
Richardson Properties, LLC
07.2022 - 12.2022
Property Manager
Equity Management
02.2022 - 07.2022
Service Administrative Assistant
Comfort Systems USA
08.2021 - 02.2022
Property Manager
Andover Crossing Apartments
03.2018 - 07.2021
Assistant property manager, Regional supervisor administrative assistant
Case & Associates
09.2007 - 09.2017
Carside To-Go Specialist, hostess, expediter
Applebee's
07.2001 - 01.2008
Associate of Applied Science -
ASU- Beebe
High School Diploma -
Clearwater High School