STEFFAN MALLORY II
Jonesboro,Jonesboro
Summary
Experienced Operations Director with specialized skills in applying exceptional planning and problem-solving abilities toward enhancing business plans and growth. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Director of Operations
The Athlete Factory
03.2021 - Current
- Govern department that generates 58% of total net income while minimizing operational expenses
- Responsible for 87% client retention rate post experiential period.
- Manage daily administrative operations and improve operational procedures for optimal efficiency.
- Assess and enhance efficiency of internal and external operational processes.
- Evaluate company performance and implement strategies to improve results.
Athletic Coordinator
Ralvis Raptors
06.2021 - Current
- Organized and oversaw events such as track meets, banquets and team-building activities..
- Arrange transportation plans for over 100 athletes and families to arrive at competition locations across North America.
- Increased visibility of athletic achievements by collaborating with media outlets to highlight exceptional performances both on and off field or court.
- Led strategic planning initiatives to establish long-term goals for growth and development of department's various sports offerings.
- Negotiate favorable contracts with vendors and service providers, reducing overall operational costs without sacrificing quality.
- Implemented innovative marketing strategies to boost event attendance and increase revenue streams for athletics department.
Department Facilitator
Disabilty Services - Arkansas State University
09.2019 - 09.2021
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Ensure that student/ faculty have means of transportation intra-campus.
- Execute specific accomodations for students with disabilities to ensure fair chance of success in academics and life.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Guest Experience Associate
Walmart Inc.
01.2019 - 03.2021
- Enhanced guest satisfaction by providing personalized assistance and addressing their concerns promptly.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
- Handled guest complaints professionally, implementing effective solutions to resolve issues quickly.
- Maintained accurate records of guest transactions, resolving billing discrepancies swiftly when necessary.
Education
Master of Science - Sports Administration
Arkansas State University - State University
Jonesboro, AR08.2023
Bachelor of Science - Exercise Science
Arkansas State University - State University
Jonesboro, AR08.2022
Associate of Science - General Studies
Arkansas State University - State University
Jonesboro, AR12.2021
Skills
- Management
- Business Analysis
- Leadership
- Relationship Building
- Business/ Policy Development
- Recruitment and Retention
- Complex Problem-Solving
- Customer Service
Extracuricular Activities
Student Athlete Aug 2018 - May 2023
Arkansas State University
- Learning leadership qualities and how to relate to others from different backgrounds/demographics
- Collaborate with coaching staff on methods improve team moral and buy-in to achieve success.
- Incorporate time management strategies to manage travel and competition duties with full time students responsibilities.
- Committing over 30+ hours a week to practice, competition, and travel while maintaining a full time student course load.
- Contributed personal efforts to a total 6 team Sun Belt Track & Field Conference Championships.
Timeline
Athletic Coordinator
Ralvis Raptors
06.2021 - Current
Director of Operations
The Athlete Factory
03.2021 - Current
Department Facilitator
Disabilty Services - Arkansas State University
09.2019 - 09.2021
Guest Experience Associate
Walmart Inc.
01.2019 - 03.2021
Master of Science - Sports Administration
Arkansas State University - State University
Bachelor of Science - Exercise Science
Arkansas State University - State University
Associate of Science - General Studies
Arkansas State University - State University
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