Stephanie Mattick
CAD Designer/Draftsman
Mountainhome
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
CAD Draftsman
Strider Consulting
08.2016 - Current
- Demonstrated adaptability by quickly learning new CAD applications and design software to meet the specific needs of various projects.
- Increased client satisfaction by addressing design concerns promptly and making necessary adjustments to drawings as needed.
- Participated in regular team meetings to discuss project progress, identify potential bottlenecks, and propose solutions for overcoming challenges.
- Collaborated with civil engineers, architects, and construction teams to ensure accurate project execution.
- Fostered a positive work environment that encouraged collaboration among team members while adhering to safety standards.
- Gathered, organized and modeled data for survey reports and presentations.
- Developed customized solutions for clients with unique property requirements or challenging terrain conditions.
- Followed local, regional and national guidelines for land surveying.
- Worked closely with engineers to develop innovative solutions for complex design challenges, leading to successful project completions.
- Provided training to junior designers, improving their proficiency in using industry-standard CAD applications.
- Contributed to the development of company design standards and guidelines, promoting consistency across all projects.
Bank Teller
Arvest Bank
08.2015 - 08.2016
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Assistant Store Manager
Stage Stores
08.2013 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Education
No Degree - CNA
ASU Mountain Home
Mountain Home, Arkansas 05.2001 -
High School Diploma -
Sheridan School District
Sheridan Arkansas 05.2001 -
Skills
- Effective customer service
- Record keeping and organization
- Exceptional attention to detail
- 2D drafting proficiency
- Adaptability and flexibility
- Complaint resolution
- Data entry
- Decision-making
- Paperwork processing
- Task prioritization
Timeline
CAD Draftsman
Strider Consulting
08.2016 - Current
Bank Teller
Arvest Bank
08.2015 - 08.2016
Assistant Store Manager
Stage Stores
08.2013 - 08.2016
No Degree - CNA
ASU Mountain Home
05.2001 -
High School Diploma -
Sheridan School District
05.2001 -
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