Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Miller

Littlerock,AR

Summary

Dynamic operations leader with a proven track record at Walgreens Boots Alliance, excelling in team leadership and customer service. Skilled in cash handling and problem-solving, I implemented process improvements that reduced customer wait times and enhanced workflow efficiency. Committed to fostering a motivated team culture and driving operational excellence.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Diligent with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.

Overview

19
19
years of professional experience

Work History

Shift Leader

Walgreens Boots Alliance
11.2022 - Current
  • Led daily operations, ensuring compliance with safety and operational standards.
  • Trained and mentored new team members on product knowledge and customer service protocols.
  • Managed inventory levels, coordinating restocking efforts to maintain store efficiency.
  • Implemented process improvements that enhanced workflow and reduced customer wait times.
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Coordinated inventory management processes, optimizing stock levels and minimizing waste.
  • Implemented strategies to improve workflow efficiency, reducing operational delays.

Assistant Manager

Dollar General
09.2020 - 05.2021
  • Coordinated team efforts to enhance service delivery and customer satisfaction.
  • Streamlined inventory management processes, reducing discrepancies and improving accuracy.
  • Implemented training programs for new employees, ensuring adherence to company standards.
  • Analyzed operational workflows to identify areas for efficiency improvements and cost reductions.
  • Managed scheduling and staffing to optimize resource allocation during peak business hours.
  • Assisted in the preparation of monthly reports, contributing insights for strategic planning discussions.

General Manager of Operations

Natural State Cleaners
09.2016 - 08.2019
  • Streamlined operational workflows, enhancing efficiency and reducing bottlenecks across multiple departments.
  • Implemented performance metrics, driving continuous improvement initiatives within team operations.
  • Mentored staff on best practices, fostering a culture of accountability and excellence in service delivery.
  • Developed and executed strategic plans to align operational goals with overall business objectives.
  • Analyzed operational processes, identifying areas for improvement and implementing effective solutions.
  • Oversaw budget management, ensuring resources were allocated efficiently to meet operational needs.
  • Streamlined operational workflows, enhancing efficiency and reducing service turnaround times.
  • Implemented quality control measures, ensuring compliance with industry standards and customer satisfaction.
  • Developed training programs for staff, improving service delivery and employee performance.
  • Managed vendor relationships, negotiating contracts to optimize cost savings and service quality.

Manager

Liberty Tx Service
01.2007 - 05.2016
  • Led cross-functional teams to enhance operational efficiency and drive project success.
  • Developed strategic initiatives to streamline processes and improve resource allocation.
  • Mentored junior staff, fostering professional growth and enhancing team performance.
  • Implemented data-driven decision-making tools to optimize workflow and productivity.
  • Facilitated training sessions to ensure compliance with industry regulations and standards.
  • Analyzed market trends to inform business strategies and operational adjustments.
  • Streamlined service operations to enhance customer satisfaction and operational efficiency.
  • Led team training initiatives, fostering skill development and promoting a culture of continuous improvement.
  • Analyzed service delivery processes, implementing strategies that reduced response times and improved service quality.
  • Coordinated resource allocation to ensure optimal staffing levels during peak service periods.

Education

High School Diploma -

North Side High School
Fort Worth, TX
05-1995

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance

Timeline

Shift Leader

Walgreens Boots Alliance
11.2022 - Current

Assistant Manager

Dollar General
09.2020 - 05.2021

General Manager of Operations

Natural State Cleaners
09.2016 - 08.2019

Manager

Liberty Tx Service
01.2007 - 05.2016

High School Diploma -

North Side High School
Stephanie Miller